Bilingual Call Center Agent, BAR

Foundation for California Community Colleges-posted 3 months ago
$21 - $21/Yr
CA
251-500 employees
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We are seeking a Bilingual Call Center Agent to join the Foundation in its mission of benefitting, supporting, and enhancing the California Community Colleges—the largest and most diverse system of higher education in the nation. The Foundation for California Community Colleges is on a mission to double its impact in the next 10 years. We are a group of relentless optimists and innovators in education, working collaboratively with public and private partners to help improve the student experience and expand pathways to economic and social mobility in communities across California. The Foundation for California Community Colleges (Foundation), under contract with the Bureau of Automotive Repair (BAR), Smog Check Referee Program (Program), provides by appointment only, test-only facilities throughout the state. These facilities are authorized to perform referee functions for consumers whose vehicles were unable to receive a smog certificate through a licensed commercial smog station. The call center works cooperatively across a variety of air quality programs that may be in operation from time to time.

  • Interface with the public to execute the activities of the Foundation call center and perform related work as required.
  • Provide information to the public on services available through a variety of Air Quality Programs including but not limited to: Smog Check Referee, Parts Locator Service, and the Enhanced Fleet Modernization Program.
  • Maintain up to date working knowledge of all air quality programs offered to ensure accurate information is conveyed to consumers.
  • Triages inbound calls and schedules consumer appointments or otherwise serves consumers based on assessment of consumer’s needs.
  • Assist consumers in determining eligibility for a variety of programs offered.
  • Verify and enter data into web-scheduler database.
  • Place outbound calls to remind consumers of their scheduled appointments.
  • Enter consumer application data into the Program database and assist consumers with completing their application.
  • Must be bilingual in Spanish.
  • Ability to receive, screen, and schedule consumer appointments over the telephone.
  • Ability to utilize screening methods to obtain information from consumers to assess eligibility for the appropriate program.
  • Ability to exercise good judgment and effectiveness in working with a high-performing, mostly technical team.
  • High proficiency with database-related software applications and other office equipment required.
  • Ability to learn quickly and willing to ask for help.
  • Knowledge of the operating structure of various air quality programs.
  • Knowledge of current principles and practices of customer service required.
  • Mission-driven, passionate, equity-minded individuals with a strong desire to impact and change people’s lives for the better.
  • Experience in a call center environment.
  • Competitive compensation
  • Generous PTO
  • Holidays
  • Medical, dental, and vision plans
  • Flexible Spending Accounts, and Health Savings Accounts (HSA)
  • Employee Assistance Program (EAP), and Wellness offerings
  • CalPERS retirement program and optional 403(b) and 457 Retirement plans
  • Tuition reimbursement
  • Public Service Loan Forgiveness certified employer
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