OneMCI-posted 5 days ago
Full-time • Entry Level
Onsite • Savannah, GA
5,001-10,000 employees

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Do you strive for excellence and enjoy helping others? Join our team as a Bilingual Customer Service & Sales Representative , where you’ll support customers across the country with technical support , account management , and product sales . This is an entry-level opportunity with paid training , ideal for individuals who are empathetic, tech-savvy, and eager to grow in a fast-paced, customer-focused environment. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

  • Handle inbound and outbound calls, emails, and live chats professionally and efficiently
  • Listen actively to understand customer needs and provide accurate solutions
  • Utilize internal systems and tools to manage customer accounts and process claims
  • Accurately document customer interactions and resolutions in CRM systems
  • Follow all required scripts, policies, and procedures
  • Use training and knowledge base resources to answer inquiries confidently
  • Escalate complex issues to management when necessary
  • Ensure first-call resolution through effective troubleshooting and communication
  • Stay current on program updates by attending training sessions and reviewing materials
  • Meet all attendance, schedule, and performance expectations
  • Must be 18 years or older
  • High school diploma or equivalent
  • Strong written and verbal communication skills
  • Ability to type 20+ words per minute
  • Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Reliable and punctual with strong time management and self-motivation
  • Skilled in conflict resolution, problem-solving, and customer empathy
  • Able to multi-task, stay focused, and work independently
  • Team-oriented with a strong customer-first mindset
  • Comfortable working in a fast-paced, dynamic environment
  • Must be authorized to work in the country where the job is based.
  • Subject to the program and location of the position
  • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.
  • Job offers are contingent on background/security investigation results.
  • Must be willing to submit to drug screening.
  • Job offers are contingent on drug screening results.
  • 1+ year of experience in customer service , technical support , inside sales , back-office , chat , or administrative support
  • Experience working on state or federal programs
  • Paid Training
  • Paid Time Off
  • Medical
  • Dental
  • Vision
  • Life Insurance
  • Retirement
  • Advancement Opportunity
  • Flexible Schedules
  • Daily Contests
  • Prizes
  • Casual Dress Code
  • Regular Raises
  • Earn PTO and paid holidays to take the time you need.
  • Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
  • Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
  • Secure your future with retirement savings programs, where available.
  • Short-term disability coverage is available to help protect you during unexpected challenges.
  • Access life insurance options to safeguard your loved ones.
  • Accident and critical illness insurance
  • With a focus on internal promotions, employees enjoy significant advancement opportunities.
  • Learn new skills while earning a paycheck.
  • Enjoy a team-oriented culture that fosters collaboration and engagement.
  • Be comfortable while you work.
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