Bilingual BOH Specialist

2020 Companies•Glendale, CA

6d•$20•Onsite

About The Position

Samsung and 2020 Companies are looking for passionate, Bilingual part-time Back of House Specialists to join the team! Step into our dynamic product theater—an interactive space where customers experience the best of Samsung’s cutting-edge products and services. As a Back of House Specialist, you are the organizational backbone of the store. Your role is essential in creating a seamless and energized environment by ensuring the team has the tools, inventory, and resources they need to deliver an exceptional customer experience. With a sharp eye for detail and a commitment to operational excellence, you treat every task with care and precision. From maintaining accurate, well-organized inventory to sharing key operational insights with store leadership, you help build trust and ensure everything runs smoothly behind the scenes so the team can shine out front.

Requirements

Inventory Control: 2-4 years of experience in inventory control at a leader or specialist level with a proven track record.
Data Analysis: Strong proficiency in Excel with the ability to analyze data, create reports, and develop action plans for operational efficiency.
Operational Excellence: Strong stockroom expertise to prevent inventory loss and ensure all stockroom organizational and safety standards are maintained.
Communication: Strong communication skills and the ability to articulate results and insights to store leadership.
Adaptability: Flexible and adaptable with a keen eye for detail, and the ability to quickly pivot due to rapidly changing needs of the back of house.
Integrity: A strong commitment to integrity due to the management of high-value inventory.
Team Player: A proven track record of success through collaboration and a positive attitude.
Must be able to work retail hours, including evenings, weekends, and holidays.

Responsibilities

Be the inventory control guru!
Oversee all back-of-house operations, including inventory management, merchandising, and floor resets.
Drive operational KPIs, ensuring key performance measurements for sales, service, and operational excellence are met.
Proactively and courteously assist with customer issues, providing basic device troubleshooting and service ticket facilitation.
Enhance the customer experience by assisting with their journey throughout the store.
Maintain inventory accuracy by identifying and correcting stock variances, and provide store leadership with regular inventory performance updates.
Use your expertise to maintain our presentation standards, ensuring clean audits and a flawless visual display.
Maintain a high-energy, professional attitude at all times, fostering a positive team environment.
Accurately track and communicate all inventory and operational activities to Retail Operations.
Maintain knowledge of current promotions, trends, merchandise features, and store inventory.
Embrace training others to stay current on Samsung technology.
Conduct basic device troubleshooting and testing, ensuring all devices on display are fully functional.