At Portfolio, we pride ourselves on our responsive, innovative, efficient, and sincere service standards (R.I.S.E). We are seeking dedicated professionals who are passionate about delivering exceptional service and making a difference in the claims process. In addition to offering a hybrid work schedule, Portfolio offers a comprehensive benefits package: Paid Company Holidays Paid Time Off Health/Dental, Visions Insurance Life Insurance & Short-Term Disability Tuition Reimbursement Referral Bonus 401(k) Additional associate perks If you're ready to be part of a dynamic team that values integrity and excellence, apply today and help us redefine the claims experience! Join Our Team at Portfolio! As a Bilingual Automotive Claims Customer Service Specialist, you'll play a crucial role in protecting the interests of the administration company by following the guidelines of each contract Portfolio administers while providing knowledge to the customers and dealers. Compensation: $19.00 - $20.00 per hour. Commesurate with experience. Comprehensive Benefits Package! Work schedule: Schedule: Monday-Friday, 10:30 am - 7:00 pm CST. Training Schedule: Monday - Friday, 10:30 am - 7:00 pm CST. Hybrid Schedule: (Based on Performance & Expectations) Subject to change based on business needs Our office is located in Farmers Branch, TX, and must report to the office every day for the first two weeks. Weeks 3–8 (Through Month 2): Eligible for up to 1 remote day/week (4 days in-office, Mon–Thurs) Weeks 9–26 (Through Month 6): Eligible for up to 2 remote days/week (3 days in-office, Mon–Thurs) After 6 Months: Eligible for standard 3 remote days/week (2 days in-office, Mon–Thurs), subject to KPI review In Office days to be determined Job Summary & Objective: The Bilingual Automotive Claims Customer Service Specialist (Jr. GAP & Theft Claims Administrator) will provide support to our claims department by handling a large volume of GAP claims calls, which includes providing claim statuses, communicating processes, sending claim forms/procedure sheets, notices, and updating claim status notes. Processing/distributing incoming and outgoing claim documents, opening/assigning new claims, responding to emails, which includes managing general claims email boxes. Perform related functions as assigned. Jr. GAP & Theft Claims Administrator will provide exceptional customer service, carry out key administrative duties, and perform other related functions as assigned by management. Bilingual, English/Spanish Fluency is required Call Center, Customer Service, or Claims Processing experience is highly desirable Dealership or Service Background Experience Highly Preferred