Bilingual Associate Patient Care Coordinator

UnitedHealth Group • Tampa, FL

162d • $16 - $27 • Onsite

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Requirements

• High School Diploma/GED (or higher).
• 1+ years of experience in customer service both in person and via phone in a health care setting including referrals and prior authorizations.
• Beginner level of knowledge of general office procedures.
• Beginner level of knowledge of Microsoft Office - Excel, Words, Outlook.
• Bilingual in English/Spanish.

Nice To Haves

• 1+ years of related work experience including data entry.
• ICD 10 and CPT coding experience.
• Prior experience with EMR computer applications, eClinicals, preferred.
• Working knowledge of medical terminology.

Responsibilities

• Greets patients as they arrive and manages 15 minute wait time.
• Complete check-in and check-out tasks to include insurance verification, complete pre-authorizations and/or precertification of procedures, and copy required documents.
• Collects co-payments, co-insurance, and deductibles and issues receipts.
• Manages cashier box and daily deposits according to company policies.
• Processes walk-in patients and visitors.
• Answers phones and schedules appointments.
• Answer back-line telephone calls, re-direct calls as appropriate, assist callers with questions or concerns, and take messages as needed.
• Manages medical records (maintains, files/scans, prepares for schedule).
• Ensures all correspondence is scanned and/or filed, processes requests for medical records release and maintains appropriate logs, etc.
• Other duties as assigned.

Benefits

• Comprehensive benefits package.
• Incentive and recognition programs.
• Equity stock purchase.
• 401k contribution.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Education Level: High school or GED