Bilingual Associate Call Center Representative - Spanish & English
About The Position
Build an exciting, rewarding career with us and play an integral part of Duke Energy’s customer success and satisfaction as an Associate Call Center Representative. This role has a high degree of accountability for individual performance in the areas of customer satisfaction, quality, and productivity to ensure that customers receive excellent service and business objectives are achieved. The Associate Call Center Representative will also consult with customers on their billing inquiries, service orders, trouble calls and various other needs. Consider joining the Duke Energy team, where you’ll find a friendly work environment, comprehensive benefits, and development opportunities. Please note: if selected, you will be contacted for a 30-45-minute mandatory video interview through Microsoft Teams. This video interview will be recorded and is required to proceed in the hiring process. Additionally, you will be required to be on-camera during the interview.
Requirements
- High school diploma or GED completed at time of application submission.
- One year customer service experience (may include call center, hospitality, retail, etc.), either by phone or face to face communications.
- Must be bilingual and fluent in Spanish and English.
- Must be able to read and translate from English to Spanish.
Nice To Haves
- Direct call center experience of 3+ years is preferred
- Bachelor’s degree or associates degree
- Willingness to work in an environment that requires 100% phone-based customer interaction.
- Effective listening and communication skills and the ability to interact with customers in a professional, courteous, and empathetic manner.
- Experience multi-tasking and working with various technologies using multiple monitors, screens, applications etc.
- Ability to always handle and protect confidential information and act with integrity.
Responsibilities
- Provide high quality customer interaction by handling customer’s needs with integrity and empathy in one transaction.
- Use professional judgement and escalate customer issues/concerns to management when appropriate.
- Participate in on-call rotation.
- Promote sales of available products and services, as appropriate.
- Building genuine connections with customers and being a great ambassador for the Duke Energy brand.
- Perform other duties as assigned, including work on special projects.
Benefits
- Paid Time Off, holidays, and sick leave
- Health, Dental, and Vision Insurance
- 401K plan with company match
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
