Bilingual Appointment Coordinator

West Shore Home Recruiting • Mechanicsburg, PA

4d • $21 • Onsite

About The Position

As an Appointment Coordinator- Bilingual, you will report directly to a Confirmation Team Lead. As an Appointment Coordinator, your primary purpose is to confirm appointments and finalizing staffing of the Sales schedules for Design Consultants and Sales Manager, assisting customers in both English and Spanish to confirm, cancel or reschedule their appointments.

Requirements

• Minimum of 2 years in a customer service or customer facing role
• High school diploma or equivalent required
• Passion for training and providing coaching opportunities to Leadership

Responsibilities

• Issues set appointments in accordance with established protocols controlling timing, location, and Design Consultant availability
• Dispatches Design Consultants to ensure all issued appointments are staffed and prepared for the consultation
• Call, text, and email customers to confirm appointments or clarify their project
• Provide a 5-star experience to customers with proper communication etiquette
• Remain on-process for all necessary confirmation attempts as defined by your Leadership Team
• Satisfy call pull requests, calendar block requests, and any other requirements to ensure the calendar reflects accurately for Inside Sales availability

Benefits

• Comprehensive Health Insurance options (Medical, Dental, Vision, Accident, Life, Critical Illness, Short and Long-Term Disability)
• 401(k) with company match
• HSA plan with company match
• Paid holidays and paid time off (PTO)
• Employee Referral Program
• Employee Discount Program
• Paid training and unlimited professional growth potential

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees