Bilingual Administrative Assistant (Part Time)

LifeWorks Austin • Austin, TX

9d • $22

About The Position

LifeWorks of Austin, TX is looking for a part-time (20 hrs.) Administrative
Assistant to join our Support team! The Administrative Assistant supports both
the agency and various programs by managing the client flow. This is achieved by
use of multiple means of communication to connect with staff and clients which
may include hard/softphones, email, instant messaging, and video conferencing.
The role supports departmental management and staff with administrative and
program support functions. There are two schedules being offered for this
position. Monday-Thursday, 10:00am-3:00pm for a total of 20 hours per week. Or
Monday-Thursday 4:30pm-8:30pm as well as Friday's 1:00pm-5:00pm for a total of
20 hours per week.

This part-time, non-exempt position earns a competitive rate of $22.00/hr.
Benefits are also included, which consist of 24 PTO days per year (accrued); 11
paid holidays per year; a premium-free employee medical plan with $100 per month
HSA contribution (plus other affordable employee or family medical, dental, and
vision options!); a retirement savings plan with 50% match on the first 6% of
contributions, and much more!

With more than 50 years of experience working with youth experiencing
homelessness, youth aging out of foster care, young adults, and young parents,
LifeWorks is committed to solving youth homelessness through housing, mental
health, education, and workforce services. Our vision is a Central Texas where
every young person has a place to call home, a sense of belonging, and the
support to pursue a life they love.  

We provide a full range of support services for vulnerable youth, ensuring that
every young person has access to a safe home, the chance to heal, and
opportunities to learn and work. Through innovative problem-solving, shared
accountability, and evidence-based solutions, we are relentless in achieving
real, sustainable, and measurable results for the clients we serve.  

A career at LifeWorks offers opportunities to grow professionally while making
an immediate, lasting impact on the lives of youth and families in our
community. Join us in building a future where every young person has the
stability and support to thrive.

Requirements

• Requires a high school diploma or equivalent;
• Requires 2 years of related administrative experience; or
• Equivalent combination of education and experience.
• Proficient in Microsoft Office including Excel, Word, Outlook, Teams, and D365.
• Bilingual in English and Spanish.

Responsibilities

• Manages Agency’s front office traffic by greeting and assisting incoming visitors and callers and delivering consistent high quality customer service.
• Answers and assesses incoming calls for crisis and/or program service requests to route appropriately.
• Assesses for escalated or crisis situations and follows protocol to alert proper response staff; maintains composure in heightened situations.
• Verifies and creates data base records utilizing CRM.
• Maintains check-in and check-out process for clients, visitors, and vendors.
• Performs daily data entry into external state database to maintain compliance with program contract requirements.
• Processes client payments by receiving and posting payments to the appropriate client records and creating transactions in the database.
• Maintains and archives digital and hardcopy client service files.
• Sorts and distributes all incoming LifeWorks mail on a daily basis.
• Reviews and confirms end of shift payment transactions to complete cash daily transmittals.
• Follows open and closing procedures as scheduled.
• Attends weekly shift check-in meetings and incorporate updates to shift process.
• Maintains upkeep of office supplies.
• Maintains and restocks common break areas, lobby area, file rooms, and conference rooms.
• Troubleshoots issues with copiers, scanners, and postage meters.

Benefits

• 24 PTO days per year (accrued)
• 11 paid holidays per year
• a premium-free employee medical plan with $100 per month HSA contribution (plus other affordable employee or family medical, dental, and vision options!)
• a retirement savings plan with 50% match on the first 6% of contributions

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees