Bilingual Accounting Support Analyst

PBS Systems • Spanish Fort, AL

13d • $42,000 - $52,000

About The Position

PBS Systems is looking for an enthusiastic and organized individual to join our Client Services team as a Bilingual (French/English) Accounting Support Analyst. You will provide top quality knowledge and expertise in both French and English languages, to our clients who contact our call center for issues or services providing immediate solutions and services or escalating, if necessary, to other departments.

Requirements

• High school diploma
• Fundamentals of accounting
• Must have Valid Driver’s license
• Excellent computer skills with proficiency in Microsoft products including but not limited to Windows 10/11, Outlook, Excel, Word, Teams, etc.
• Excellent communication and listening skills with the ability to communicate clearly and professionally, both verbally and in writing in French and English
• Strong decision making and analytical abilities
• Strong detail orientation
• Effective time management and organization skills.
• Ability to work independently and within a team environment

Nice To Haves

• Previous customer service, helpdesk or dealership experience will be considered an asset

Responsibilities

• Handling incoming external and internal issues, concerns, and requests in French and English through all our support channels (Phone, Email, Live Chat, etc.) within our department and ensuring they are addressed in a professional and timely manner
• Logging and documenting all customer interactions within our ticketing system and escalating matters as required
• Collaborating with other groups/departments to streamline service delivery
• Identify opportunities to drive process improvements that positively impact the client’s experience
• Develop knowledge and understanding of our software and supporting infrastructure
• Achieve program certification within your primary group within 3 months and additional program certification/s within 15 months
• Achieving and exceeding KPI targets and other metrics defined by the department
• Available to travel at least 1 week per month throughout the US and Canada
• Keeping abreast of software enhancements and new releases, by attending Apogees and reviewing release notes
• Commit to ongoing personal development and cross-training as recommended by your Team Lead

Benefits

• Internal promotion and growth opportunities
• An education department dedicated to helping you with professional and personal development
• The opportunity to travel
• Free parking
• Staff events
• Competitive base salary ($42,000 k/yr. to $52,000 k/yr. USD)
• Bonus for product certification up to $4,800k/yr. USD per year
• Great referral bonus
• Staff discounts with GM, Dell, and more

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees