Bilingual Account Resolution Specialist
First US Bancshares•Mobile, AL
303d
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About The Position
The position requires fluency in both English and Spanish. The primary responsibility is to contact customers who are delinquent on their loan payments to obtain payment, make payment arrangements, or establish a repayment plan. The role involves managing delinquency rates at a satisfactory percentage while maintaining positive customer relationships. Additionally, the position includes managing bankruptcy accounts to ensure compliance with federal bankruptcy laws and internal policies and procedures.
