Bilingual Account Representative

Love's Travel Stops & Country Stores•Memphis, TN

2h•$19 - $21•Onsite

About The Position

The Account Manager is a full time position that assists the factoring clients with day-to-day requests and account management. The Account Manager acts as the main point of contact for clients and works closely with all other departments throughout the company to ensure issues are resolved and to maintain the best possible relationship with our clients. The Account Manager is responsible for enhancing the client experience, working to set clear expectations with all current clients, and training new clients on company policies and the client portal to ensure successful client relations and effective operations.

Requirements

2 or more years of experience in client management, factoring services, account management, or a related field is preferred
Basic business software skills required, preferably with IBM Notes and Microsoft Office tools; ability to learn the organization’s database, and other software as needed
Must be highly skilled at problem solving and dispute resolution
Knowledge of Microsoft Office (Excel, Word, etc.)
Excellent phone skills
Must be detail-oriented, resourceful, and possess excellent time-management skills with ability to multi-task on numerous projects in a fast-paced environment

Nice To Haves

Bilingual in English and Spanish preferred

Responsibilities

Serve as the main point of contact for clients, answering and addressing incoming calls and emails from clients promptly and professionally and effectively resolving or escalating any issues
Resolve client issues and requests by clarifying the client’s request; determining the cause of the issue, selecting and explaining the best solution to solve the issue; expediting correction or adjustment; and following up to ensure resolution
Develop a keen understanding of our company’s processes, procedures, and policies in order to properly access clients’ needs, requests, and issues; use mirroring techniques to determine true need and identify proper problem resolution
Work closely with the Sales, Processing, Credit, and other internal teams to ensure we resolve any client issues timely and maintain the best possible relationship with our clients by meeting and exceeding clients’ service expectations
Provide a high level of service to and communicate effectively with internal departments and management to ensure clear expectations regarding company processes and procedures
Develop positive client relationships by building client confidence and loyalty through client services centered on courtesy, friendliness, and responsiveness.
Conduct new client training to ensure proper training on the client portal and company products, services, and policies
Provide timely feedback to the company regarding service failures and customer concerns
Access opportunities for process improvement and obtain feedback from clients to assist in the process of continually improving the client experience and service levels; contribute to the resolution of future issues by sharing feedback and making recommendations to management accordingly
Adhere to the company’s policies and procedures
Perform other duties and special projects as assigned and directed