Bilingual Account Manager

The Cavco Family of Companies•Plano, TX

10d•Onsite

About The Position

ABOUT THE ROLE CountryPlace Mortgage, a leading nationwide personal property, mortgage and commercial lender headquartered in Plano, TX, is seeking a Bilingual Account Manager to help grow our Servicing Department. This in-person role is in our Plano, TX office. The Bilingual Account Manager is responsible for communicating with customers directly to provide account resolution options based on their ability and needs. The Bilingual Account Manager is expected to handle all customer questions, inquiries, and objections with patience, professionalism and ease. The Account Manager must represent our clients in the most genuine, personable way to drive exceptional customer experience.

Requirements

Effective verbal and written communication skills
Ability to identify and resolve problems in a timely manner
Effective decision-making, customer service and problem-solving skills
Strong organizational and time management skills
Ability to work independently
Strong attention to detail and accuracy
Ability to work effectively in a team environment
Bachelor's degree required, in Finance, Accounting, or Business
Working knowledge of Microsoft office
Bilingual (English/Spanish)
Applicants must be authorized to work for ANY employer in the U.S.
Local candidates only - relocation not available

Responsibilities

Provide an exceptional customer experience
Negotiate repayment and financial plans
Educate clients on resolution options
Resolve financial discrepancies
Counsel borrowers on options for meeting their obligations
Inform customers of their payment status and timelines for repayment
Address questions, complaints, or suggestions
Document systems with all activities and communications
Ability to adjust work and thought process to accommodate multiple investor guidelines
Responsible for meeting and exceeding budget
Make contact with relevant parties via phone calls
Employ a strong sense of urgency and ownership
Demonstrate a professional work ethic in all facets of completing work duties
Perform other duties and special projects as assigned