Bike Shop Mechanic - Full Time

REI • Scottsdale, AZ

370d • $17 - $22

About The Position

REI Co-op is united around discovering, building and celebrating better ways of working in this world, all so that folks can find and pursue a love of the outdoors. When you work for the co-op, you do your best work with the support to live your best life. And you play a part in shaping the future of the outdoors, for people and our planet. Come shape the future of the outdoors. Our team seeks a Bike Shop Mechanic to create a better outdoor experience by offering knowledge, giving recommendations, and engaging with customers daily. This job contributes to REI's success by assembling, servicing, and maintaining all rental bikes, equipment, and supplies to REI and manufacturer standards. The Bike Shop Mechanic uses customer service skills and industry knowledge to assist guests in person and on the phone. The Bike Shop Mechanic is responsible for completion of daily tasks and monitoring all bike shop inventory. This role models and acts in accordance with REI's guiding values and mission. Are you ready to discover better with us?

Requirements

• Able to learn technical skills and demonstrate proficiency while in role.
• 1-2 years bike shop mechanic experience
• 2+ years customer service experience (preferred)
• 2+ years industry experience (preferred)
• Effectively partners with others on one's own team and across REI for the achievement of business goals.
• Flexible in one's viewpoints and positions in order to help the direction taken by others at REI.
• Uses business knowledge, innovative thinking, and sound judgment in problem solving.
• Consolidates information from various sources including feedback from others to reach sound choices.
• Considers the ultimate impact of outcomes and actions on internal and external customers.
• Works smart by setting effective work goals, establishing priorities, and planning well in order to produce quality work.
• Executes effectively by using resources efficiently, meeting deadlines, and keeping others informed of work plans and progress toward goals.

Responsibilities

• Execute shop services meeting or exceeding customer and REI expectations for quality and safety standards.
• Assemble, service and repair action sports equipment to REI and/or manufacturer standards.
• Provide exceptional customer service by assessing customer needs, checking in and out shop and rental equipment per REI standards.
• Assist with maintaining equipment and ensure a clean, secure and safe work environment.
• Report significant quality and safety issues and inventory needs to the bike shop supervisor or manager.
• Help create a positive customer experience, including fitting bikes.
• Deliver bikes to rental customers/guests at offsite locations.
• Maintain rental bikes at all 'onsite' locations.
• Facilitate day tour and multi-day tour guide needs (loading & unloading etc.)

Benefits

• Generous employee discount
• Access to health benefits
• Retirement savings plan
• Accrued time off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Warehousing and Storage
• Number of Employees: 5,001-10,000 employees