Bike Share Bike Mechanic

Contactless Holdings•Southfield, MI

21h•Onsite

About The Position

The Bike Mechanic position is integral to the success of the Southfield Bikeshare. Each bike mechanic on the team will be responsible for evaluating, repairing, and maintaining both traditional geared cruiser bikes.

Requirements

We are not necessarily looking for a master mechanic, but we need someone who can do quality, safe, and repeatable work. We want somebody who holds themselves to a high standard: proactively identifying issues, creating plans for resolution, and escalating any parts or additional requests in a timely manner to the local Operations Manager.
Ability to lift and transport several 40 pound bikes depending on need.
Ability to use a smartphone and camera to communicate over phone calls, text, email.
Ability to travel and transport bikes between locations as necessary.
Ability to keep oneself accountable to a set of goals, and schedule themselves accordingly.
Strong communication skills, willingness to communicate status updates and context.
Flexibility to work with varying schedules and workloads.
Detail focused and good judgment/common sense, able to make some decisions on one's own without full information.
Able to think critically and proactively to escalate concerns and ideas.
Able to be a professional and friendly public face for Tandem while out and about.

Nice To Haves

Bike mechanic: 1 year (Preferred)

Responsibilities

Ensuring all bikes receive routine maintenance every two weeks.
Performing in field maintenance on pedal bikes
Performing more complex repairs in the ops space.
Communicating with local Operations Manager about parts as needed to minimize downtime for each bike.
Rebalancing bikes as needed.