Bike Sales

SPORTS BASEMENT INC • Sunnyvale, CA

131d • $19 - $22

About The Position

Join Sports Basement, a sporting-goods retailer specialized in being a hub for the community, selling the best brands with basement prices, and giving back to the community since 1998. From a one-off shop in a San Francisco warehouse open only on the weekends to 12 fully stocked Bay Area locations and a recently opened OC location. We’ve added a rentals program, developed full-blown ski shops and bike shops in house, and even created SportsBasement.com geared for your gear needs. We've grown up quite a bit since 1998. Thanks to you, we're incredibly proud of the company we are today. A Staffer helps create a WOW customer service and understands what makes Sports Basement awesome and unique. You make connections with customers by engaging genuinely with open-ended questions to help them find the right gear they need, offering your expertise in product knowledge. You work directly with the Lead and Management team to ensure the day-to-day operations and expectations of their zone/department are being met. You have a positive attitude and ensure daily task lists and projects are completed within your zone/department. You typically have oversight of one zone/department and work primarily on the sales floor in your assigned zone/department, assisting neighboring zones/departments as needed. If you love the outdoors and talking about outdoor gear, this is the position for you! From introducing beginners to a new sport or hobby to trading insider tips with experts, you'll get to talk to a huge range of customers about the gear and adventures you love the most.

Requirements

• Previous retail or industry experience (preferred, but not required).
• Knowledge of the gear in the assigned department/zone.
• Working knowledge of POS payment systems (preferred, but not required).
• Ability to create a WOW experience for every customer.
• A self-starter and understand how to prioritize daily workload.
• Strong verbal and written communication with customers and staff, assist customers in an enthusiastic and courteous manner.
• Attention to detail.
• Basic computer skills.
• Flexibility and adaptability as your role day to day might change.
• Must be able to lift 40 pounds, bend down repeatedly, and stand for the majority of a shift.
• Maintain a clean and safe work environment.
• Time management and problem-solving skills.
• Available to work during operating hours which include most weekdays, weekends, and holidays (except Thanksgiving and Christmas).

Nice To Haves

• Internal Candidates: Awareness of business tools that are pertinent to your zone/department: including but not limited to Google Docs, Shopify, POS systems, Winterstieger, Sales Saver, Lightspeed and Fiori (Training is available on these software platforms).

Responsibilities

• Apply Core Values
• Implement company core values, policies, procedures, and safety measures.
• Demonstrate the SB value 'OK is not OK' in all aspects of your role.
• Demonstrate good judgment in all situations.
• Hustle throughout your shift in a fast-paced environment.
• Remain positive in challenging situations and offer creative solutions to problems.
• Be an expert in your department/zone to consistently deliver WOW customer service through engagement, uncovering needs, making product and/or service recommendations, and utilizing SB tools.
• Proactively improve your skills and product knowledge through SB/vendor training, product use, and participation in those activities.
• Assist team members with merchandising products and projects including markdowns, retags, signage, and support other zones such as ringing at POS as needed.
• Work closely with your lead and manager to understand business goals.
• Maintain effective communication with team members through email and verbal communication.
• Consistently ensure store signage and displays are accurate, enticing and informative.
• Remain flexible and adaptable to change as other duties may be assigned depending on the needs of the store.
• Create an inviting ambiance by maintaining a clean, organized, and safe work environment for customers and staff.
• Efficiently prioritize and execute daily tasks/goals, projects to achieve organizational goals in a timely manner independently or as a team.
• Stay up-to-date with all company information and quickly implement department initiatives.

Benefits

• Competitive hourly wage of $19.50 - $22.00.
• Opportunities for training and development.
• Employee discounts on products.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Number of Employees: 251-500 employees