Bike Barn Attendant

Sunriver Resort•Sunriver, OR

About The Position

Kick off your summer surrounded by sunshine, adventure, and the beautiful trails of Sunriver! Join our team as a Bike Barn Attendant and help guests gear up for unforgettable outdoor experiences. The Bike Barn Attendant is responsible for performing all daily tasks associated with operating the Bike Barn rental business while providing guests with exceptional service. The Bike Barn Attendant will assist in maintaining the AAA Four Diamond Standards. The Bike Barn Attendant will always conduct themselves in manner which supports the Core Values of Sunriver Resort: Trust, Commitment, & Open and Honest Communication. They shall strive to provide exceptional service to both internal and external guests at all times and for exemplifying the Sunriver Resort Culture as well as promoting Sunriver Resort as both the Destination and Employer of Choice! Enjoy Where You Work! At Sunriver Resort, we believe your workplace should feel just as inspiring as the experiences we create for our guests. As an associate, you’ll enjoy a wide range of amazing perks, including: Free golf Free recreation rentals; bikes, marina gear, and more 50% off Food & Beverage across the resort Discounted stays at CoralTree Hospitality properties nationwide Paid Time Off 50% off retail Free access to the Sunriver Observatory & Nature Center …and so much more!

Requirements

High school education preferred
One year of customer service experience preferred
Prior hospitality experience preferred
Must be able to work well under pressure
Must be able to accurately follow instructions, both verbally and written
Must possesses excellent communication skills
Must always ensure a teamwork environment
Ability to work a flexible schedule that may include evenings, weekends and holidays
Must have a passion for creating an exceptional experience for all guests

Responsibilities

Greets and welcomes guests upon arrival
Informs guests of safe handling of bikes
Receives payments from guests
Uses cash register machine to ring guests up
Distributes appropriate change
Maintains strong knowledge of Bike Barn merchandise products and pricing
Responsible for answering guest questions regarding merchandise
Counts money in cash drawers at the beginning of shift to ensure the amounts are correct and there is adequate change
Assists with Bike Barn and Recreational programs as needed
Answers Bike Barn phone line and directs calls appropriately
Opens and closes the Bike Barn register as designated by shift
Ensures merchandise and store remains neat and tidy throughout shift, cleaning often
Promotes the sale of rentals, programs, and merchandise
Maintains a strong knowledge of Bike Barn surroundings and bike trip options
Assists with maintaining rental bike fleet
Informs guests of safety issues with using Bike Barn facilities
Up sells other resort services and amenities to guests
Provides general resort information to guests
Interacts with resort staff in a professional manner, assisting other departments with necessary information
Always maintains a professional demeanor and attitude
Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons). Reports all safety incidents to on-duty supervisor.
Acts with responsibility towards all company property, supplies and equipment.
Maintains a professional appearance. Follows all Sunriver Resort dress code standards.
Remains alert, courteous and helpful to the guests and colleagues at all times
Performs other duties as assigned