About the position
As a General Manager, a typical day might include directing all front of house operations, delivering revenue and profits by reviewing expenditures and providing appealing restaurant service, and managing staff. The role involves maintaining patron satisfaction and building relationships with preferred patrons, accomplishing restaurant human resource objectives by recruiting, selecting, orientating, training, scheduling, coaching, counseling, and disciplining management and hourly staff. It also includes maintaining a safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures, complying with health and legal regulations, and delegating authority while effectively managing subordinates. The General Manager will partner with the Executive Chef and head chef to ensure effective communication between FOH and BOH, allocate funds, authorize expenditures, assist in planning budgets, negotiate contracts with vendors, and resolve patrons' complaints. Additionally, maintaining all necessary licenses and permits and performing other duties as assigned are part of the job.
Responsibilities
- Directing all front of house operations
- Delivering revenue and profits by reviewing expenditures and providing appealing restaurant service; managing staff
- Maintaining patron satisfaction and building relationships with preferred patrons
- Accomplishing restaurant human resource objectives by recruiting, selecting, orientating, training, scheduling, coaching, counseling, and disciplining management and hourly staff
- Clearly communicating job expectations; enforcing policies and procedures
- Maintaining a safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures; complying with health and legal regulations
- Delegating authority, assigning responsibilities and effectively managing subordinates, taking responsibility for their growth and career path
- Establishing standards for personnel administration and performance, exceptional service to patrons, food selection and service
- Partnering with Executive Chef and head chef to ensure effective communication between FOH and BOH
- Allocating funds, authorizing expenditures, and assisting in planning budgets for departments
- Negotiating contracts with vendors
- Answering patrons' complaints and resolving problems
- Maintaining all necessary licenses and permits
- Other duties as assigned
Requirements
- Minimum of 2 years direct general management experience in a high-volume, upscale food and beverage and/or club environment required
- Must be able to pass Big Night Entertainment Group's requirements in regards to legal background check
- High School Diploma required. Associate or Bachelor's degree preferred
- TIPS or other recognized Alcohol Certification a plus and will be required if chosen for the position
- Other certifications may be required over the duration of employment if selected such as Food Safety Management, Allergen, Crowd Control, CPR and/or First Aid
- Exemplary customer service skills
- Strong problem solving and analytical skills
- Ability to work well with people internally and externally at all levels
- Solid planning, organizing and scheduling abilities
- Strong team building skills with emphasis on development and ability to think outside the box
- Ability to create enthusiasm, demonstrate innovation and encourage growth and learning in others
- Work hours necessary to maintain facility
