Citi-posted 3 months ago
$96,400 - $144,600/Yr
Full-time • Mid Level
Irving, TX
5,001-10,000 employees

The Apps Support Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.

  • Provides technical and business support for users of Citi Applications.
  • Provides quick resolutions to app issues, driving stability, efficiency and effectiveness improvements.
  • Maintains application systems that have completed the development stage and are running in daily operations.
  • Manages, maintains and supports applications and their operating environments.
  • Performs start of day checks, continuous monitoring, and regional handover.
  • Conducts same day risk reconciliations.
  • Develops and maintains technical support documentation.
  • Identifies ways to maximize the potential of the applications used.
  • Assesses risk and impact of production issues and escalates to management.
  • Ensures storage and archiving procedures are functioning correctly.
  • Formulates and defines scope and objectives for complex application enhancements.
  • Reviews and develops application contingency planning.
  • Partners with development and production support areas to prioritize bug fixes.
  • Participates in application releases, from development to deployment.
  • Engages in post implementation analysis to ensure successful system design.
  • Acts as a liaison between users/traders and internal technology groups.
  • Provides evaluative judgment based on analysis of factual information.
  • Exhibits sound communication and diplomacy skills to exchange complex information.
  • Active involvement in and ownership of Support Project items.
  • Performs other duties and functions as assigned.
  • 5-8 years experience in an Application Support role.
  • Experience installing, configuring or supporting business applications.
  • Experience with some programming languages and willingness to learn.
  • Advanced execution capabilities and ability to adjust quickly to changes.
  • Effective written and verbal communications.
  • Demonstrated analytical skills.
  • Knowledge/experience of problem Management Tools.
  • Good all-round technical skills.
  • Ability to plan and organize workload.
  • UNIX/Linux experience.
  • Advanced Scripting, automation, debugging.
  • SQL/ORACLE/SYBASE experience.
  • Data Analytics and Reporting Abilities.
  • Programming Languages – Desirable SHELL SCRIPTING, Perl scripting, C or C++ familiarization, C#, .Net, Java, HTML5.
  • Hadoop/Big Data Platform Skill Set.
  • Experience in Technical Production Support roles within a large scale, global financial services organization.
  • Medical, dental & vision coverage.
  • 401(k).
  • Life, accident, and disability insurance.
  • Wellness programs.
  • Paid time off packages including vacation, sick leave, and paid holidays.
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