Bid Desk Associates

Ingram Micro Services • Irvine, CA

50d • $52,000 - $83,200

About The Position

Responsible for championing the customer experience across the business to ensure exceptional service is continuously provided to all customers across all channels and platforms. Serves as the expert to platform offerings, their functionality, and their application to our business, customers, and vendor partners. Leads or oversees customer research projects, taking customer feedback, wants, and needs into consideration to enhance the brand experience. Identifies and implements improvements to drive a best-in-class customer experience with the organization's products and services, and accelerates the adoption and growth of platform functionalities and programs. Works closely with other teams to ensure the customer experience environment is optimized and customer expectations are exceeded.

Requirements

• Entry-level professional individual contributor on a project or work team.
• Work is closely supervised.
• Problems faced are not typically difficult or complex.
• Explains facts, policies and practices related to job area.
• Works on projects of limited scope and complexity.
• Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained.
• Uses company standard policies and procedures to resolve issues in which answers can be readily obtained.
• Work is reviewed regularly by supervisor or more senior peers.
• Requires broad theoretical knowledge typically acquired from advanced education.
• Typically requires a four year college degree or equivalent experience and 0-2 years functional experience.

Benefits

• U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level