BI Systems Support Engineer (Eng1)

Nitel•Englewood, CO

31d•$82,581 - $123,872•Onsite

About The Position

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You'll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.) Job Summary Responsible for assisting with the administration, maintenance, and optimization of business intelligence platforms, including Tableau and Power BI. This entry-level role is ideal for someone with foundational knowledge of data visualization tools who wants to grow into a BI platform specialist. The administrator will work closely with analysts, data engineers, and business teams to ensure high performance, security, and usability of Tableau and Power BI environments. Job Description This Engineer 1 role is based in our Englewood, CO office. Preference for candidates currently residing in that area. This position is ineligible for visa sponsorship. To be considered for this role, you must be legally authorized to work in the United States and not require sponsorship for employment now or in the future.

Requirements

Familiarity with Tableau Desktop/Server or Power BI Desktop/Service.
Understanding of SQL and relational databases.
Basic knowledge of data visualization concepts and best practices.
Strong problem-solving and troubleshooting skills.
Ability to communicate technical issues clearly to non-technical users.
Bachelor's degree in Computer Science, Information Systems, Data Analytics, or related field, or equivalent experience
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team - make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Support a culture of inclusion in how you work and lead.
Do what's right for each other, our customers, investors and our communities.

Nice To Haves

Exposure to ETL tools or data preparation (Tableau Prep, Power Query, etc.).
Experience with cloud platforms (Azure, AWS).
Basic scripting knowledge (Python, PowerShell).
Understanding of BI governance and security roles.

Responsibilities

Assist in managing and maintaining Tableau Server/Tableau Cloud environments.
Support administration of Power BI Workspaces, Gateways, and Service settings.
Monitor data refreshes, extracts, and automated report jobs.
Troubleshoot environment issues such as failed refreshes, slow dashboards, or access problems.
Manage user accounts, groups, roles, and permissions for both BI platforms.
Maintain governance and security standards to ensure proper data access and compliance.
Support onboarding and basic training for new users.
Provide user support and resolve BI tool-related issues across the organization.
Collaborate with cross-functional teams to support business reporting needs.
Contribute to knowledge base articles, training materials, and process documentation.
Perform other BI platform administration tasks as needed.
Reviews, writes and edits codes. Conducts analysis to determine integration needs.
Monitors and evaluates competitive applications and products. Reviews literature, patents and current practices relevant to the solution of assigned projects.
Applies full use and application of engineering methodologies related to area of engineering specialty.
Displays knowledge of engineering concepts and skills and knowledge of their application in the area of specified engineering specialty.
Displays knowledge of and ability to apply, process design and redesign skills.
Consistent exercise of independent judgment and discretion in matters of significance.
Other duties and responsibilities as assigned.