Bi Lingual (Spanish) Customer Service Speclalist

Ally Financial • Schaumburg, IL

220d • Onsite

About The Position

The Customer Service Specialist contributes to the profitability of the Ally Insurance Team. The Specialist provides policy assistance and claim inquiry support on GAP and vehicle service contract program and other insurance programs (Tire - Wheel, etc.) to dealers, repair facilities, retail customers and financial institutions.

Requirements

• High school diploma required.
• Associate's degree or Bachelor's degree in business or other related fields is preferred.
• Ability to communicate effectively with the caller on the phone, through email or chat to acquire pertinent information.
• Enjoy handling phone calls.
• Good listening, phone and writing skills.
• Must be reliable and punctual.
• Ability to follow procedures, multitask and make quick decisions.
• Type 40 WPM.
• Typically requires intermediate knowledge of Microsoft Office programs.
• Must be fluent in Spanish-required.

Nice To Haves

• Automotive mechanical knowledge a plus but not required.

Responsibilities

• Efficiently connect with the caller to acquire pertinent information to resolve GAP and vehicle service contract inquiries.
• Assist customers with their policy and claim questions and concerns and provide a resolution.
• Document customer interactions and decisions made.
• Go the extra mile to engage the customer to achieve total customer satisfaction.
• Communicate information successfully, keeping appropriate parties advised.
• Follow all internal, state and UDAAP guidelines.
• Have a focus on quality.

Benefits

• 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly.
• Industry-leading 401K retirement savings plan with matching and company contributions.
• Student loan pay downs and 529 educational save up assistance programs.
• Tuition reimbursement.
• Employee stock purchase plan.
• Flexible health and insurance options including medical, dental and vision.
• Short- and long-term disability insurance.
• Pre-tax Health Savings Account with employer contributions.
• Critical illness, accident & hospital indemnity insurance.
• Adoption, surrogacy and fertility assistance.
• Paid parental and caregiver leave.
• Mentally Fit Employee Assistance Program.
• Subsidized and discounted Weight Watchers® program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED