Bi-Lingual Spanish Customer Care Central Sales Specialist (Remote)

Purpose Financial • Greenville, SC

123d • Remote

About The Position

Purpose Financial, Inc. is an innovative consumer financial services company that offers a diverse suite of credit products, promoting financial inclusion and meeting consumers wherever they are. Through its brands, the company is committed to helping customers achieve their version of financial stability in the moment and in the future. Since 1997, Purpose Financial has been a pioneer in the consumer credit and financial services market offering money solutions in over 800 storefronts locations and online lending. Providing services in over 23 states, Purpose Financial employs over 2,500 team members. This position reports to a Customer Care Supervisor and is responsible for providing service to and support for potential and returning Advance America customers. This position will assist customers with completing the necessary requirements for loan consideration and/or approval, via the loan application process. The Central Sales Specialist (CSS) will diligently assist customers with completing an application for loan products and services, as required for initial review and consideration.

Requirements

• A high school diploma or GED required.
• At least one year of contact center experience or bank related work experience in Outbound and Inbound sales is preferred.
• Prior in-bound call center experience and/or prior customer service experience with heavy phone volume and data entry required.
• Experience working in a contact center focused position is recommended.
• Must be bi-lingual in English and Spanish.
• Excellent written and verbal communications skills.
• Ability to adapt and be flexible to changing environments.
• Ability to read, write, evaluate, and apply information.
• Ability to interact professionally and exhibit appropriate social skills.
• Ability to understand and ensure compliance with policies, procedures, and laws governing our industry/business and products.
• Ability to develop and maintain business relationships.

Responsibilities

• Support the entire portfolio of the Advance America Businesses.
• Follow processes and procedures to remain compliant while supporting all entities of the company.
• Listen and discern a customer's needs or identify an issue, resolve the problem and submit the application.
• Follow direction/procedures, as well as contribute ideas to improve processes.
• Maintain professional attitude and behavior while communicating with customers and co-workers.
• Type and input necessary data with precision, accuracy, and consistency.
• Work with a multitude of computer applications/programs to meet goals as required.
• Work flexible and rotating shifts which include evenings up to 9:00pm and all-day Saturday (9:00am - 6:00pm), on a rotating schedule.
• Utilize effective professional approaches when handling special telephone tasks such as uploading documents, call backs, holds, interruptions, and unintentional disconnects.
• Apply appropriate communication skills to effectively listen and decipher customer needs/issues, while keeping the conversation on track and closing the deal.
• Continuously build positive rapport with customers, and ultimately ‘sell' the Advance America product(s).
• Meet and exceed the goals and initiatives; daily, weekly, monthly.
• Understand, adjust and embrace any new company initiatives and adjust them to the daily workload.
• Continuously acclimate well with a diversity of duties, personalities, and individuals.
• Exhibit strong verbal communications, problem solving, time management and organizational skills.
• Demonstrate characteristics of being dependable and trustworthy.

Benefits

• Competitive Wages
• Health/Life Benefits
• Health Savings Account plus Employer Seed
• 401(k) Savings Plan with Company Match
• Paid Parental Leave
• Company Paid Holidays
• Paid Time Off including Volunteer Time
• Tuition Reimbursement
• Business Casual Environment
• Rewards & Recognition Program
• Employee Assistance Program
• Office in downtown Greenville that offers free parking, onsite gym, free snacks/drinks

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED