Bi-Lingual Samsung Sales Experience Specialist

2020 Companies•Glendale, CA

19d•$20 - $20•Onsite

About The Position

Samsung Electronics America and 2020 Companies have partnered to hire experienced Part-Time Retail Sales Associates within the retail space. Samsung Stores are an interactive and fun product theater designed to treat shoppers to an immersive experience with Samsung’s products and services. At a Samsung Experience Store, we want customers to learn by experiencing Samsung products first-hand while receiving world-class service and sales experience. As a Sales Experience Associate, you are responsible for being the life force of your store. You are empathetic and composed, setting the pace and energy for all customers. You have an entrepreneurial spirit and treat each customer engagement as a person concierge experience. You approach them with authenticity while staying aware of other tasks and customers, building trust from their first step into the store. Your contagious personality makes you a real team-player. Some of your day-to-day tasks: Greet and welcome customers throughout the retail store Ask open-ended questions to help determine the customers short-term and long-term technology needs Use active listening skills to provide customers with options and solutions Advise customers on how Samsung products align to create an incredible technology experience Educate customers, making it easy to test drive and learn how to use Samsung Electronics (Samsung) products Retain knowledge of current promotions, trends, merchandise features, store inventory, policies, and procedures Provide diagnostic support for all customers mobile devices including phones, wearables, tablets and computers Schedule customer service appointments and managing queue, including customer escalations for services

Requirements

Proficient in mobile device Hardware
Use personal wireless device (cell phone) to clock in/out per shift using store Wi-Fi
Work nights, weekend, and holidays
2 - 3 years of retail selling experience in a high velocity environment
High School Diploma or GED
Background check
Exhibit genuine enthusiasm and warmth when engaging with customers and colleagues, conveying an inviting and confident demeanor
Maintains poise and composure, even in fast-paced or challenging service situations
Positively embrace change, striving to continuously improve and learn
Demonstrated knowledge of products and services
Proven track record in customer-facing roles within retail, hospitality, or related fields
Excellent communications, presentation, interpersonal and problem-solving skills
Impeccable integrity and commitment to customer satisfaction
Ability to switch gears quickly and readjust your focus appropriately
Ability to maintain customer confidentiality
Must be available to work evenings, weekends and holidays as needed
High school diploma or equivalent required

Nice To Haves

Retail and mall experience a plus
Bilingual (Chinese/Korean/Spanish) speaking a plus
Familiarity with high-volume or luxury retail is a plus

Responsibilities

Greet and welcome customers throughout the retail store
Ask open-ended questions to help determine the customers short-term and long-term technology needs
Use active listening skills to provide customers with options and solutions
Advise customers on how Samsung products align to create an incredible technology experience
Educate customers, making it easy to test drive and learn how to use Samsung Electronics (Samsung) products
Retain knowledge of current promotions, trends, merchandise features, store inventory, policies, and procedures
Provide diagnostic support for all customers mobile devices including phones, wearables, tablets and computers
Schedule customer service appointments and managing queue, including customer escalations for services
Be outgoing, friendly, and ready to start every day with a positive attitude
Proactively and courteously approach customers to initiate conversation, assess needs, and offer assistance, demonstrating urgency and attentiveness in offering service, ensuring customers feel valued
Offer refined, boutique-style attention, guiding customers through the selling process, using open-ended questions to uncover needs and providing personalized solutions with confidence and clarity
Advise customers by providing information on products and services, helping them make selections through instilling trust
Suggest complementary items and product bundles while confidently articulating product benefits and values to encourage additional purchases
Prioritizes building lasting customer relationships that lead to repeat business and tailors future interactions accordingly
Maintain professional interaction with both customers and fellow employees
De-escalation of upset customers with an empathetic and providing a positive solution to their concerns
Accurately complete sales transactions via the POS
Document customer issues via help desk applications
Comfortable working with time tracking tools and updating tickets
Complete and maintain all current product, services and soft skills training as directed
Meet or exceed personal sales goals while helping the store achieve overall performance metrics
Contribute to team effort by accomplishing related results as needed
Responsible for accurately tracking and communicating all activity to Retail Operations
Ensures cleanliness, organization, and visual standards are upheld in all customer-facing areas
Demonstrates impeccable grooming and dress standards in line with a luxury retail environment