Bi-Lingual Customer Success Representative

Yield Solutions Group • Englewood, CO

248d • $20 - $21

About The Position

Yield Solutions Group is a premier US provider of aggregated lender auto-refinancing through our consumer engagement entity, RefiJet. YSG & RefiJet provides a comprehensive, full-service process that assists consumers in identifying and obtaining the best refinance loan for which they qualify. We are a fast-growing financial services company which has quickly achieved a leadership position in its industry and is regularly recognized as an innovator in its space and are consistently named as Lending Trees #1 automotive finance source. We are based in Greenwood Village, Colorado with professional offices just 15 minutes from downtown Denver.

Requirements

• Must speak both Spanish AND English
• Strong communication skills
• Great work ethic
• Understanding of financial terminology and financial instruments
• Tenacity
• Ability to multi-task
• Friendly personality
• Computer proficiency
• Must be able to type 40 wpm
• Ability to quickly absorb product knowledge and sales processes
• Fluent in Spanish would be an advantage
• One-year customer service-related experience
• Present strong communication and negotiation skills
• Must be able to respond to inquiries both orally and through written communication
• Possess a strong knowledge of company policies and procedures
• Financial Services or Insurance experience
• Outgoing customer services/sales experience
• Outbound Call Center Sales experience

Responsibilities

• Handle inbound call flow in an efficient and professional manner
• Proper inbound service levels, according to company standards
• Handle e-mail and chat inquiries in a professional manner
• Transfer call to the appropriate staff when needed
• Apply proper phone and written etiquette in order to resolve customer inquiries
• Active listening and learning skills
• Provide creative and innovative thinking
• Troubleshoot customer issues and ensure a firm resolution
• Handle issues in the best interest of both the company and customer
• Assist in providing customers with a solid understanding of the loan process
• Assist in providing admin support, walking applicants through their documents and collecting lender stipulations when needed
• Assist in handling and completing deals with no product
• Handle all other duties as assigned by management

Benefits

• Full training in the sales process and products
• Great Benefit package including: Full-Time Base plus Monthly Bonus
• Health, Dental and Vision Insurance
• Life Insurance
• Paid Time Off
• 401(k) Plan
• True potential for advancement, we always endeavor to promote from within

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities