Bi-Lingual Customer Service Rep-Spanish

Quaker Valley Foods Inc•Philadelphia, PA

About The Position

The Bilingual Sales Assistant/Customer Service Representative performs a variety of duties which includes supporting our sales and marketing functions and customer service. This position requires inter-departmental interaction, working with the credit, transportation, and operation departments. WHAT YOU WILL DO: Respond to customer phone inquiries in a prompt, courteous, and concise manner Serves customers by providing product and service information and resolving product and service problems. Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting, and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution. Enter customer orders with accuracy and assure customer satisfaction. Assist the credit department in account set-up and customer billing, Assist the transportation department with late orders and delivery issues. Assist the sales department with communicating new items and pricing to customers. Develop a rapport with customers, demonstrating a friendly and helpful manner to put them at ease. Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information.

Requirements

Proficiency in English and Spanish
College degree with an emphasis on food studies or marketing; or three (3) to five (5) years related experience and/or training; or equivalent combination of education and experience.
Three (3) to five (5) years of sales, customer service, purchasing or marketing administrative experience.
Proficiency in using all Microsoft Office software products at an advanced level: Word, Excel, PowerPoint, Teams.

Nice To Haves

Customer Service knowledge
Excellent organizational skills and attention to detail.
Ability to communicate well at all levels and keep information secure and confidential.
Ability to problem solve and resolve conflict.
Keep well-organized files and provide accessibility to others inside and outside of the department.
Work under pressure, meet deadlines and be flexible in working on multiple tasks simultaneously.

Responsibilities

Respond to customer phone inquiries in a prompt, courteous, and concise manner
Serves customers by providing product and service information and resolving product and service problems.
Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting, and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
Enter customer orders with accuracy and assure customer satisfaction.
Assist the credit department in account set-up and customer billing
Assist the transportation department with late orders and delivery issues.
Assist the sales department with communicating new items and pricing to customers.
Develop a rapport with customers, demonstrating a friendly and helpful manner to put them at ease.
Maintains financial accounts by processing customer adjustments.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Prepares product or service reports by collecting and analyzing customer information.