Bi- Lingual Customer Service Agent

UniFirst • TX

128d

About The Position

This role focuses on customer service while interacting with location management to respond to high volume customer calls. This individual is expected to have the ability to self-pace, prioritize, and troubleshoot while performing specific functions according to standardized procedures. The Bi-Lingual Customer Service Agent should create a positive experience for each caller and is meticulous, perceptive, organized, adaptable, and detail-oriented. They will listen to customers to understand the reason for their call, address all questions or concerns and provide an accurate and efficient resolution. This is a full-time position that offers a great work-life balance. The business hours are Monday - Friday, with no weekends and paid Holidays. The first 4 weeks will be dedicated to on-the-job training with a schedule of 8:00 AM – 5:00 PM CST. Once training is completed and the Bi-Lingual Customer Service Agent is certified, the shifts will be between the business hours of 7:00 AM – 5:30 PM CST, based on availability.

Requirements

• Minimum 2 years’ experience in a demanding Office / Customer Service Environment with all applicable skills in place
• Minimum Keyboard speed of 45 WPM
• Mastery of Multi-Line Phones & all types of Office Equipment
• Solid working knowledge of MS Outlook / Word / Excel
• Familiarity with Parcel & Freight protocols and documentation
• Ethical, Perceptive, Confident, Affable, Teachable, Meticulous
• High School Diploma or GED equivalent
• Fluent in English and Spanish (written, spoken, and listening comprehension required)

Responsibilities

• Manage incoming customer calls
• Research account details
• Open, track and resolve requests using internal systems
• Handle telephone inquiries
• Listen to customers, address issues and respond appropriately
• Communicate with Sales and Service representatives in the field
• Build relationships with customers - both internal and external

Benefits

• Great work-life balance
• Paid Holidays

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees