Bi-Lingual Chinese Air Manager

CTS Global Supply Chain Solutions • Walnut, CA

446d

About The Position

The Bi-Lingual Chinese Air Manager will lead the air freight department, ensuring efficient and compliant operations for air shipments. This role involves overseeing daily operations, managing a team, and coordinating with external stakeholders to deliver exceptional customer service while maintaining accurate records and timely transportation of goods.

Requirements

• Proven experience in freight forwarding or air freight management.
• Strong knowledge of air freight operations, including shipment scheduling, customs formalities, and transportation logistics.
• Familiarity with TSA/CBP/IAC regulations.
• DG (Dangerous Goods) certification is a plus.
• Experience with Cargowise is highly desirable.
• Bilingual in Chinese and English is required.
• Strong leadership, communication, and organizational skills.
• Attention to detail and the ability to manage multiple tasks in a fast-paced environment.
• Bachelor's degree.

Responsibilities

• Manage the air department, ensuring that all air shipments are handled efficiently from origin to delivery.
• Delegate tasks and assignments to team members to cover other team members when needed.
• Maintain compliance with all company policies, procedures, and industry regulations.
• Communicate and work closely with forwarders, customs brokers, and customers to gather necessary information for customs and ensure smooth customs clearance.
• Work with transport companies to ensure accurate and timely delivery of customer shipments, meeting all customer requirements.
• Book and schedule air shipments, ensuring accurate work orders and shipment instructions are processed.
• Arrange transportation of shipments and work directly with trucking companies and shipping lines to schedule and manage export shipments.
• Provide excellent customer service through phone, email, and online systems, addressing client inquiries and ensuring all customer needs are met.
• Maintain ongoing communication with customers to update them on shipment status and resolve any issues or concerns in a timely manner.
• Review and audit bills and invoices from manufacturers, truckers, and shipping lines for accuracy, ensuring all costs are in line with company standards.
• Maintain and cost files, ensuring accuracy in billing and profitability of the air freight department.
• Ensure team compliance with invoicing procedures and timely billing to customers.
• Monitor and track shipment arrivals to ensure that all goods are delivered on time and within specifications.
• Arrange customs clearances and work with relevant authorities to ensure compliance with regulations and timely clearance of shipments.
• Maintain accurate records and documentation for all air freight activities, ensuring that files are up-to-date and accessible.
• Provide guidance and feedback to team members on a regular basis, helping the team improve their performance and customer service skills.
• Assist in the creation and refinement of Standard Operating Procedures (SOPs) to improve operational efficiency within the air freight department.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree