Bi-lingual Administrative Support

DNA Solutions • Oklahoma City, OK

2d • Onsite

About The Position

DNA Solutions is one of the leading Forensics and DNA services companies in the nation with a reputation for utilizing the highest quality science to get reliable results for our clients. The Bi-Lingual Administrative Support will support this mission by being responsible for a range of administrative support and client-facing functions to make sure the needs of all customers are met in a professional and timely manner. Some prior leadership experience is strongly preferred and compensation will be commensurate with proven leadership ability. Bilingual candidates with a strong grasp of both English and Spanish strongly preferred but not required.

Requirements

• Ability to speak both Spanish and English fluently
• High school diploma
• Experience with Microsoft Office and customer service
• Experience in office administration

Nice To Haves

• Some prior leadership experience is strongly preferred and compensation will be commensurate with proven leadership ability.
• Bilingual candidates with a strong grasp of both English and Spanish strongly preferred but not required.
• Education in Forensic Science is a plus.

Responsibilities

• Responsible for answering the phone and acting as a first contact for answering questions pertaining to all lines of business provided by the company.
• Ensures a positive and professional experience for all customers by providing excellent customer service at all times
• Manages client inquiries via phone, email, online, or in person.
• Provides clients with technical assistance and directs client complaints to appropriate management in a timely manner.
• Acts as the front-line for building positive client relations by checking in regularly and following up on active processes

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees