BHI QI Training Specialist

University of New Orleans • Baton Rouge, LA

105d

About The Position

The Designs, develops, and delivers training programs to build staff capacity for the Office of Public Health’s (OPH) Bureau of Health Informatics (BHI). Collaborates with internal teams and external partners to assess training needs and align Quality Improvement (QI) efforts with public health goals. Facilitates workshops, webinars, and learning collaboratives that support performance improvement, health equity, and population health outcomes. Integrates QI frameworks with public health accreditation standards, program evaluation, and data-driven decision-making. Develops and revises the Electronic Health Record (EHR) New User Training plan, competency assessment tools, and applicable resources to address key performance indicators identified. Delivers regularly scheduled trainings and develops training content. Develops end user surveys, training evaluations, and training reports to support data modernization activities and report on work plan deliverables. Recommends staff development opportunities that support the QI plan and reinforce quality measure deliverables. Participates in Continuous Quality Improvement activities, team projects and training interventions to support identified opportunities. Utilizes case studies, evidence based research, subject matter expertise, and technology to deliver the best learning experience to varying skill levels, adapting to accommodate audience, with the goal of reaching a baseline across all users. Reviews evaluations of training courses, objectives and accomplishments to report findings. Works with agency technology partners to transition applicable trainings / attestations to the agency learning solution (LSO). Assesses EHR skills of providers, clinical and clerical staff via system generated reports and surveys to recommend appropriate training and promote end-user success. Utilizes various learning modalities to ensure consistent quality, compliance to standards, and improving processes within the agency. Other tasks as assigned.

Requirements

• Bachelor’s degree, or Associate’s degree plus 3 years of professional experience, or 6 years of professional work experience.
• Minimum 5 years professional experience designing and delivering training programs.
• Minimum 2 years professional experience developing and designing online courses.
• Excellent analytical skills, effective organizational and time management skills.
• Ability to manage projects, assignments, and competing priorities.
• Proficient in the use of Zoom, Teams, and Microsoft Office, including Outlook, Word, PowerPoint, and Excel.

Nice To Haves

• Advanced degree.
• Minimum 6 years professional experience designing and delivering training programs.
• Minimum 3 years professional experience developing/designing online courses.
• Minimum 2 years professional experience working with Electronic Health Record (EHR) systems.
• Relevant industry certifications.

Responsibilities

• Designs, develops, and delivers training programs for the Office of Public Health’s Bureau of Health Informatics.
• Collaborates with internal teams and external partners to assess training needs.
• Facilitates workshops, webinars, and learning collaboratives.
• Integrates QI frameworks with public health accreditation standards.
• Develops and revises the Electronic Health Record (EHR) New User Training plan.
• Delivers regularly scheduled trainings and develops training content.
• Develops end user surveys, training evaluations, and training reports.
• Recommends staff development opportunities that support the QI plan.
• Participates in Continuous Quality Improvement activities.
• Utilizes case studies and evidence-based research to enhance learning experiences.
• Reviews evaluations of training courses and reports findings.
• Works with agency technology partners to transition trainings to the agency learning solution.
• Assesses EHR skills of providers and staff to recommend appropriate training.

Benefits

• Equal Employment Opportunity employer.
• Affirmative Action employer.

What This Job Offers

• Education Level: Bachelor's degree
• Number of Employees: 101-250 employees