BH Crisis Line Clinician

TRILLIUM HEALTH RESOURCES

9h • Remote

About The Position

Trillium Health Resources is a Tailored Plan and Managed Care Organization (MCO) serving 46 counties across North Carolina. We manage services for individuals with serious mental health needs, substance use disorders, traumatic brain injuries, and intellectual/development (IDD) disabilities. Our mission is to help individuals and families build strong foundations for healthy, fulfilling lives.

Trillium Health Resources has a career opening for a Behavioral Health (BH) Crisis Line Clinician to join our team! This Employee serves as clinician for the Call Center Department. The Call Center is a point of access for individuals and/or their families seeking mental health, substance use, intellectual and/or developmental disabilities services and resources. The Call Center is responsible for completing the screening; triage and referral (STR) function for Trillium. The STR process aids in linking members to the most clinically appropriate service and/or providers. This position will perform clinical functions in the Call Center, including but not limited to clinical triage of member calls. BH Crisis Line Clinicians also take the lead on all crisis or emergency calls. BH Crisis Line Clinicians provide education, guidance and support to nonclinical staff. The Call Center is often the first interaction with our organization therefore BH Crisis Line Clinicians must respond to the caller’s needs in a professional service-oriented manner and maintain the highest level of customer satisfaction by seeking first call resolution.

Requirements

• Master’s degree in a human services field and a minimum one (1) year post graduate experience with adult behavioral/mental health, developmental disabilities or substance abuse population.
• Fully licensed in the State of North Carolina as a LCSW, LPA, LCAS, LCMHC, or RN is required.
• Must have a valid driver’s license
• Must reside within North Carolina
• Must be able to travel within catchment as required.

Nice To Haves

• Experience with psychiatric trauma and crisis.

Responsibilities

• BH Crisis Line Clinicians are available to non-licensed call center staff to perform clinical triage, take the lead in emergency or crisis calls or to provide guidance and support to non-licensed staff when needed or requested.
• BH Crisis Line Clinicians interview callers to determine the nature of call, intensity of need and appointment timeframes.
• The employee will use identified clinical decision support tools and document accordingly.
• The employee will provide crisis de-escalation techniques when working with an individual in crisis and link that individual to a crisis provider, including law enforcement, if the caller gives the impression, they are a danger to themselves or others.
• The employee will provide callers with information regarding services and providers within the Network so that the individual can make an informed choice of service provider.
• BH Crisis Line Clinicians provide more in-depth information, support and assistance to callers with Mental Health, Substance Use, Intellectual and/or Developmental Disability needs.

Benefits

• Typical working hours: 8:30 am – 5:00 pm; flexible work schedules with some roles with management approval.
• Work-from-home options available for most positions
• Health Insurance with no premium for employee coverage
• Flexible Spending Accounts
• 24 days of Paid Time Off (PTO) plus 12 paid holidays in your first year
• NC Local Government Retirement Pension (defined-benefit plan)
• 401k with 5% employer match and immediate vesting
• Public Service Loan Forgiveness (PSLF) qualifying employer
• Quarterly stipend for remote work supplies

What This Job Offers

• Job Type: Full-time