The Boeing Flight Management System (BFMS) Systems & Data Analyst Experienced, Senior or Lead provides engineering-level Technical Support for the Boeing BFMS Data Service. Communicates directly with customers via email, phone or web. Resolves problems and questions regarding aeronautical content, format or errors/omissions in products that are escalated from Customers, other Support Channels, and Sales/Services. Investigates product functional issues and determines appropriate actions for resolution. Serves as key contact point (liaison) between the customer and internal data production groups. Records customer interaction and resolution details in a Customer Relationship Management (CRM) system. Acts as a Subject Matter Expert (SME) for Product Management, and Boeing Engineering. Provides input on new product implementations as well as current product modifications. Performs other duties as assigned.