Beverage Systems Installation & Repair Technician

Farmer Bros. USA•Shoreview, MN

About The Position

Join the Revive Service & Restoration Team Farmer Brothers’ Revive Service & Restoration group keeps tea and coffee brewing operations running for customers across the region. As a Beverage Systems Installation & Repair Technician, you’ll be the trusted expert who installs, maintains, and restores commercial coffee and beverage equipment while delivering an excellent customer experience. A day in the field Your morning might begin with a scheduled preventive maintenance visit, followed by an emergency service call to diagnose a brewing issue, and then a late-afternoon installation where you coordinate logistics, place equipment, and verify performance. Throughout the day, you’ll communicate clearly with customers, document every service action, and manage your parts inventory to factory standards. Schedule & travel Typical hours: Monday–Friday, 7:30 a.m.–4:30 p.m. On-call rotation: Required after-hours and weekends Territory: Primarily within a ~100-mile driving radius; occasional regional travel as needed

Requirements

High school diploma or equivalent.
3+ years of mechanical/technical experience.
Valid driver’s license with a clean driving record; ability to travel within a 100+ mile radius of the branch.
Skilled at troubleshooting and diagnosing equipment issues.
Comfort lifting up to 60 lbs frequently.
Ability to juggle scheduled and unscheduled work: emergencies, PMs, surveys, and installs.
Clear written and verbal communicator with strong customer service instincts.
Aligned with business goals; identifies problems and opportunities quickly.
Applies new knowledge on the job; aware of your impact on others.
Active listener who communicates effectively with customers and leadership.
Entrepreneurial mindset—spot opportunities and help grow the business.
Builds rapport and collaborative relationships with customers and teammates.
Sound business judgment and confident decision-making.
Self-directed and effective with minimal supervision; strong collaborator.

Nice To Haves

Foodservice background preferred.
Experience with electrical, plumbing, HVAC, and use of test/tech meters preferred.

Responsibilities

Install, repair, and remove commercial coffee and beverage dispensing systems across an assigned geography.
Complete scheduled and unscheduled service: emergency calls, preventive maintenance, site surveys, and new placements.
Rotate through after-hours/weekend on-call coverage.
Maintain proper stock levels; reorder parts within replenishment guidelines.
Close service calls accurately: detailed work notes, complete invoices, and capture required customer signatures.
Plan, schedule, and execute equipment installations in partnership with the team.
Communicate promptly and clearly with customers and internal partners; relay customer feedback and requests.
Meet customer program SLAs and manage priorities to hit deadlines.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume