Beverage Supervisor

SARACEN DEVELOPMENT LLC•Pine Bluff, AR

11d•Onsite

About The Position

Operates exciting beverage environments that attract and retain gaming guests while contributing to the operating success of the Food and Beverage department. Responsible for the successful execution of beverage operations within the established operational standards. All functions will be performed within the guidelines of the Saracen Casino Resort policies and procedures, Internal Control Standards and objectives.

Requirements

Must be a minimum of 21 years of age or older upon employment.
High school graduate or equivalent with some college background preferred
2 to 4 years beverage experience including technical experience in beverage service business required
Must possess good customer service, employee relations and leadership skills, and have good analytical abilities
Must present a well-groomed and professional appearance.
Must possess excellent communication skills.
Must be able to read, write, speak and understand English. Must be able to respond to visual and oral cues.
Ability to write routine correspondence and to speak effectively to the public, employees and customers.
Must have the ability to deal effectively and interact well with the customers and employees.
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
Must be able to be approved for and maintain a valid gaming license.
Work nights, weekends and holidays as required.
Employment is contingent upon a favorable outcome of a background investigation and drug screening
Must be physically mobile with reasonable accommodations and be able to maneuver to all areas of the casino.
Must be able to tolerate areas containing secondary smoke, high noise levels, bright lights and dust.
Operate in mentally and physically stressful situations
Able to tolerate second hand smoke
Must be able to tolerate areas containing secondary smoke, high noise levels, bright lights and dust.
Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.

Responsibilities

Manages the day-to-day operation of beverage service on assigned shift
Responsible for successful operation of VIP Rooms
Ensures that all beverage products served meet the established specifications and standards
Communicates variances from established standards to the Beverage Manager
Ensures the minimum level of labor is used to perform the required level of service
Completes the required daily financial tools and reports
Executes and audits beverage inventory and cost control systems and procedures
Solicits guest feedback by direct interaction and comment cards
Acts immediately on any guest complaint to ensure corrections are made and the 100% Satisfaction Guarantee invocations are made
Ensures all service equipment is handled safely and with reasonable care, reporting mechanical problems to proper department
Conducts the service education program; coaches, reinforces, and leads personnel in the proper performance of their duties
Understand and administers the performance appraisals, sets performance expectations and provides coaching and provides operational support for all beverage employees
Enforces all appearance and uniform guidelines and all regulatory, internal controls, policies and procedures
May be involved in cash transactions, either as a breaker or as a replacement for the regularly scheduled cashier, during day-to-day activity
Performs duties of Food Supervisor and Kitchen Supervisor as necessary
Outstanding example of and a credit to Saracen Casino Resort
Provides exceptional customer service to all patrons and communicates in a pleasant, friendly, and professional manner at all times. Maintains a professional work environment with supervisors and staff.
Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.
Attends all necessary training meetings.
Assist in other projects, as directed.
Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours are determined by 24-hour schedule.