Beverage Supervisor (Caesars New Orleans)

Caesars Entertainment Corporation-posted about 2 months ago
Full-time • Entry Level
Onsite • New Orleans, LA
5,001-10,000 employees
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Caesars New Orleans Casino & Hotel is a destination property in the heart of the city, we are continually striving to attract the best talent to deliver extraordinary experiences for our guests. Are you ready to join a team that embraces a family culture, blazes the trail, and commits to delivering Family-Style Service at every turn? We want you to become an integral part of our vision to create spectacular worlds that immerse, inspire, and connect you. Become a part of our winning team and bring your fun spirit along with you! The Casino Beverage Supervisor is responsible for monitoring and supervising the daily Casino floor operations on a specific shift for beverage and slots, ensuring that courteous and prompt service is provided by all employees.

  • Directly responsible for training Beverage Servers, providing each with the knowledge and appropriate direction to perform his/her responsibilities.
  • Exhibits sound decision-making qualities, motivates personnel, and exhibits effective supervisory skills.
  • Possesses a thorough working knowledge of the various types of slot machines, their functions, malfunctions and payout schedules.
  • Responsible for all casino beverage functions and employees.
  • Possesses knowledge of the gaming rules and regulations.
  • Routinely strives to build and maintain rapport with Slot players and handles customer disputes, making every effort to achieve customer satisfaction.
  • Exercises appropriate discretion to identify situations that require the attention of management.
  • Familiar with the federal currency transaction reporting guidelines and implements the same.
  • Oversees all jackpots to ensure the prompt and accurate execution of every transaction.
  • Completes daily personnel assignments and reassigns personnel on the floor based on business volume.
  • Observes all personnel in the performance of their duties.
  • Builds a rapport and coordinates daily functions with support service departments.
  • Ensures timely and accurate evaluations are given to direct reports with appropriate development plans, providing each with clear directives needed to meet departmental standards and achieve departmental and company goals.
  • Acts as a role model and always presents oneself as a credit to Harrah's and encourages others to do the same. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.
  • High school diploma required.
  • Must possess strong supervisory and leadership skills.
  • Must project professionalism and possess excellent verbal and written communication skills.
  • Must have the ability to make quick decisions and have the ability to train, follow and execute training manuals.
  • Must be able to get along with co-workers and work as a team. Must present a well-groomed appearance.
  • Must be able to maneuver to all areas of the casino.
  • Must be able to lift up to 40 pounds. Must be able to bend, reach, kneel, twist and grip items.
  • Must be able to walk and be on feet for long periods of time. Must have a sense of urgency and keep up with fast paced business practices.
  • Must be able to work in stressful situations.
  • Must possess basic math skills.
  • Must be able to read, write, speak and understand English. Must be able to respond to visual and aural cues.
  • Beverage experience preferred but previous supervisory experience is acceptable.
  • FREE Downtown Team Member Parking
  • Discounted Monthly Bus Passes
  • Free Team Member Assistance Program
  • Team Member Discounted Hotel Room Rates
  • Fun and Free Team Member Events
  • Discount Program within Caesars Partner Network
  • Tuition & Student Loan Debt Repayment Assistance
  • First Time Homebuyer Program
  • 401k Matching
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