Beverage Supervisor-Silver Legacy

Caesars Entertainment•Reno, NV

About The Position

The supervisor in Beverage is expected to ensure the smooth operation of the service staff on all shifts and all outlets. They must interact with the customers to ensure the guest experience exceeds their expectations. The supervisor will be responsible for overseeing all phases of the outlet’s operations including but not limited to cleanliness standards, service standards, customer service standards, and safety standards.

Requirements

Must have excellent written and verbal communication skills
Ability to speak, read, write and understand English
Must be computer literate
High School diploma or equivalent
Dexterity to utilize tools
Ability to move quickly
Subject to bright lights
Ability to sit, stand climb stairs and/or walk for long periods of time
Work in hot or cold temperatures, confined spaces, dusty environment
Constant guest and team member contact
Ability to reach, bend, stoop, twist, hear, type, and tolerate high noise areas
Work in outdoor weather conditions (hot/cold)
Work in second-hand smoke environment
Push/Pull up to 100 pounds and lift up to 50 pounds
Accurate money/chip handling
Employee is required to meet and deliver our core values, service standards, and family style service.
Must have the ability to provide internal/ external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests.
Above average speech – both speaking and reading/writing English.
Need excellent interpersonal skills.
Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed.

Nice To Haves

Two years supervisory experience preferred

Responsibilities

Uphold all standards set forth by the Company with regards to customer service, customer satisfaction, cleanliness, and safety
Uphold, abide by and enforce company alcohol and drug policies and procedures
Ensure all productivity goals set by the department are being met on each shift
Provide the proper training to each employee and conduct follow-up sessions to ensure training is effective
Schedule appropriately according to business levels to minimize costs and maximize service
Perform end of shift functions such as payroll, ordering, scheduling, recaps, etc.
Issue performance evaluations, positive and corrective feedback, disciplinary action, etc.
Keep great employer/employee relationships and keep the lines of communication open
Interview, select and train new Beverage Team Members.
Adjust rates of pay and hours of work
Direct the work of Team Members, recognize accomplishments, perform evaluations and ensure productivity and efficiency of their work.
Follow and enforce company safety standards
Handle Beverage Team Member complaints, discipline as necessary, and provide for safety and security by monitoring or implementing legal compliance matters
Exemplify our core values, family style service, our mission and vision
Exemplify our DEI (diversity, equity, inclusion) culture
Perform other job-related duties as assigned