Beverage Server
About The Position
Consistently demonstrates superior customer service skills to external and internal guests by displaying Family Style Service behaviors. Maintains upbeat, positive attitude, friendly and helpful demeanor, positive energy and enthusiasm from one interaction to the next. Utilizes smiles and frequent eye contact and friendly tone of voice to project warmth and friendliness. Creates an atmosphere of luck and celebrates customer wins. Is ready to serve and well informed of daily facility hours of operation, promotional programs and any other relevant valuable guest information; builds relationships by greeting guests with a warm, friendly verbal greeting. Anticipates needs of the guest and provides fast, flawless service. Executes all service programs to assure prioritization of service to very best guests. Checks for satisfaction and properly use the Service Recovery process to resolve problems when they exist. Promotes Caesars Rewards programs and Caesars Rewards registration and membership. Provides a warm farewell and thank guests for visiting. Promotes Harrah’s and always projects Harrah’s in a positive light to guests. Works in an assigned area such as a dining room or lounge and pleasantly takes drink orders from guests. Presents the drink order to the bartender and writes check properly while waiting for drinks to be made.
Responsibilities
- Demonstrates superior customer service skills
- Maintains a positive attitude and friendly demeanor
- Creates an atmosphere of luck and celebrates customer wins
- Provides fast, flawless service
- Promotes Caesars Rewards programs
- Takes drink orders from guests
- Presents drink orders to the bartender
- Writes checks properly
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
