Casino Floor / Turf Club - Beverage Server

Kalispel Tribe•Airway Heights, WA

4d•Onsite

About The Position

The beverage server position will ensure guest satisfaction by assisting with delivering drink orders, greeting guests, and creating a fun experience while in the heart of the action on the casino floor! The ideal candidate will have knowledge of alcoholic beverages, excellent communication skills, and the ability to thrive in a fast-paced, high-energy environment. Essential Duties and Responsibilities Use the POS system as trained Greet guests in a friendly manner, take their beverage and food orders, serve the orders, clear all dishes & glassware from their table and present the guest check. Collect payment from the guest and provide change when necessary. Provide constant, attentive, and friendly service to all guests. Educate the guests about the daily specials and answer any questions they may have. Be knowledgeable about wine and be prepared to answer guest questions about wine pairing. Communicate with your supervisor to resolve any guest questions in a timely manner. Keep payments orderly and neat throughout your shift. Sell beverages and alcohol beverages, plus refill beverages. Maintain assigned sections and workstations. Assist other servers with all the above to ensure total Teamwork. Complete all side work in a timely and satisfactory manner to ensure a clean, neat work area with adequate supply level. Side work lists to be followed. Maintain a clean and stocked server station. Correctly perform all necessary paper and bookwork at shifts end.Relay any complaints, problems, or positive remarks to shift supervisor. Maintains confidential daily record keeping of tips. Attend all training meetings. Assist in other projects, as directed. Duties, responsibilities, requirements, and expectations pertaining to this job are subject to change as needed.

Requirements

Must possess excellent customer relations and customer service skills.
Ability to handle cash and give proper change.
Skill in identifying and resolving problems under pressure conditions.
Ability to learn and operate the POS system.
Ability to obtain and maintain a Tribal Work Permit.
Washington State Food Handlers Permit. - must obtain with 14 days of start date.
Hepatitis A vaccination.
Mandatory Alcohol Server Training (MAST) certification. - must obtain within 60 days of start date.
Available and willing to work nights, weekends and holidays as required.
Requires the ability to lift and/or move objects weighing up to 65 pounds.
Constantly requires the ability to receive detailed information through oral communication, and to make fine discrimination in sound.
Constantly requires verbally expressing or exchanging ideas of important instructions accurately, loudly, or quickly.
Constantly requires working with fingers rather than the whole hand or arm.
Constantly requires repetitive movement of the wrists, hands and/or fingers.
Constantly requires walking or moving about to accomplish tasks.
Occasionally requires standing and/or sitting for sustained periods of time.
Occasionally requires ascending or descending stairs or ramps using feet and legs and/or hands and arms.
Constantly requires raising objects from a lower to a higher position or moving objects horizontally.
Occasionally requires stooping which entails the use of the lower extremities and back muscles.
Infrequently it requires crouching.
Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus.
High school diploma or general education degree (GED).

Nice To Haves

Experience working as a waiter/waitress preferred.

Responsibilities

Use the POS system as trained
Greet guests in a friendly manner, take their beverage and food orders, serve the orders, clear all dishes & glassware from their table and present the guest check.
Collect payment from the guest and provide change when necessary.
Provide constant, attentive, and friendly service to all guests.
Educate the guests about the daily specials and answer any questions they may have.
Be knowledgeable about wine and be prepared to answer guest questions about wine pairing.
Communicate with your supervisor to resolve any guest questions in a timely manner.
Keep payments orderly and neat throughout your shift.
Sell beverages and alcohol beverages, plus refill beverages.
Maintain assigned sections and workstations.
Assist other servers with all the above to ensure total Teamwork.
Complete all side work in a timely and satisfactory manner to ensure a clean, neat work area with adequate supply level.
Maintain a clean and stocked server station.
Correctly perform all necessary paper and bookwork at shifts end.
Relay any complaints, problems, or positive remarks to shift supervisor.
Maintains confidential daily record keeping of tips.
Attend all training meetings.
Assist in other projects, as directed.