Beverage Server

Sonesta Hotels•New Orleans, LA

21h

About The Position

We’re Sonesta International Hotels. The 8th largest hotel company in the U.S.—and growing fast. An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect. Together We Thrive—bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting. Job Description Summary The Beverage Server serves beverages to patrons seated at tables in bar or cocktail lounge.

Requirements

A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his/her competency.
Track record of delivering exceptional guest or client experience.
Communication skills are utilized a significant amount of time for training and safety purposes, and when interacting with guests and associates.
Appropriate professional appearance and demeanor.
Louisiana Responsible Vendors Certification.
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Nice To Haves

Prior experience with MICROS a plus.

Responsibilities

Take beverage order and relays it to Bartender.
Collect order from Bartender, adds appropriate garnish, places on tray, and serves to patrons with cocktail napkins.
Compute bill and accepts payment.
Take orders for and serves light meals and hors d'oeuvres.
Request identification from customers when legal age is questioned.
Remove empty or dirty glasses and bottles and returns them to the bar or kitchen.
Maintain cleanliness of assigned station and work area
Comply with service standards according to the Royal Sonesta Hotel Beverage Manual.
Build solid relationship with your Colleagues
Treat colleagues with respect and dignity
Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.
Deliver Passionate & Engaging Service to our Guests
You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations
You will consistently deliver our GUEST model: Greet or welcome everyone, warmly with a smile Use eye and ear contact and guest’s name Establish/anticipate needs Solve and own all requests/complaints Thank everyone