Beverage Server

Cache Creek Casino Resort • Brooks, CA

38d

About The Position

Provide beverage service in a friendly, courteous and timely manner resulting in guest satisfaction.

Requirements

• Must have three months of customer service experience.
• Must be at least 21 years of age.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Cache Creek Casino Resort Tribal Gaming License.
• TIPS Alcohol Awareness Certificate.

Responsibilities

• Promote Cache Creek Casino Resort in a positive manner.
• Greet guests in a friendly and courteous manner and explain all special promotions.
• Replenish beverages as requested, frequently checking back with guest to inquire about satisfaction.
• Must carry 14" service tray with maximum of 10 drinks.
• Check and maintain proper setup and cleanliness of service station before, during and after shift.
• Maintain cleanliness of guest areas at all times including removing empty glasses/bottles and cleaning ashtray.
• Respond to guest inquiries regarding casino features, promotions, services and assistance.
• Provide clear and understandable directions to casino resort facilities and nearby attractions.
• May be required to work special events such as banquets, concerts, etc.
• Must ring all beverages served into the POS system.
• Follow the established rotation schedule for beverage service.
• Ability to effectively deal with internal/external customers, some of whom will require patience, tact and diplomacy to defuse anger, collect accurate information and solve customer concerns within casino resort guidelines.
• Other duties as assigned.

What This Job Offers

• Career Level: Entry Level
• Industry: Accommodation
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees