Beverage Server- Steady Extra- Caramella (Planet Hollywood-LV)
About The Position
HOW YOU WILL CREATE THE EXTRAORDINARY Greets and welcomes all guests in a pleasant and professional manner. Provides timely cocktail service in a friendly and courteous manner. Keeps assigned areas clean and empty of glasses and bottles. Constantly looks for service opportunities. Responds to and resolves guest complaints. Answers guest questions and is knowledgeable about property events and attractions. Performs all side work at assigned station, such as, stocking coffee, glasses, sugar, cream and coffee dispenser. Provides fast (20 minute or less round time), friendly, professional beverage service to casino guests; carries full trays on every round Takes drink orders, communicates with bartender, assists in the preparation of drinks and presents drinks to guests Maintains clean and stocked workstation Handles money according to procedure Monitors guest consumption of alcohol and intervenes as needed according to guidelines Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos Promotes casino events and programs Works closely with Total Rewards Center to promote new card sign up programs. Works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor Provides personalized service and uses guest name Resolves service problems according to guidelines Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies. WHAT YOU WILL NEED Must be a minimum of 21 years of age or older. One-year previous high volume cocktail experience. Minimum of one-year customer service experience in a previous position, where the primary job duty is direct customer service, is required. Must possess excellent customer service and communication skills. Must be able to initiate and engage in conversation in a professional and friendly manner. Must present a professional and pleasant appearance that guests will find appealing and approachable in order to engage in conversation. Must be able to work any day of the week and scheduled shift. Must be able to get along with co-workers and work as a team. Must present a well-groomed appearance. Work requires knowledge of tray service and cocktail ingredients. Work requires schedule flexibility which may include nights, weekends, holidays, and overtime as needed. ADDITIONAL REQUIREMENTS DISCLAIMER This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g., emergencies, changes in personnel, workload, rush jobs, or technical developments).
Requirements
- Must be a minimum of 21 years of age or older.
- One-year previous high volume cocktail experience.
- Minimum of one-year customer service experience in a previous position, where the primary job duty is direct customer service, is required.
- Must possess excellent customer service and communication skills.
- Must be able to initiate and engage in conversation in a professional and friendly manner.
- Must present a professional and pleasant appearance that guests will find appealing and approachable in order to engage in conversation.
- Must be able to work any day of the week and scheduled shift.
- Must be able to get along with co-workers and work as a team.
- Must present a well-groomed appearance.
- Work requires knowledge of tray service and cocktail ingredients.
- Work requires schedule flexibility which may include nights, weekends, holidays, and overtime as needed.
Responsibilities
- Greets and welcomes all guests in a pleasant and professional manner.
- Provides timely cocktail service in a friendly and courteous manner.
- Keeps assigned areas clean and empty of glasses and bottles.
- Constantly looks for service opportunities.
- Responds to and resolves guest complaints.
- Answers guest questions and is knowledgeable about property events and attractions.
- Performs all side work at assigned station, such as, stocking coffee, glasses, sugar, cream and coffee dispenser.
- Provides fast (20 minute or less round time), friendly, professional beverage service to casino guests; carries full trays on every round
- Takes drink orders, communicates with bartender, assists in the preparation of drinks and presents drinks to guests
- Maintains clean and stocked workstation
- Handles money according to procedure
- Monitors guest consumption of alcohol and intervenes as needed according to guidelines
- Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos
- Promotes casino events and programs
- Works closely with Total Rewards Center to promote new card sign up programs.
- Works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor
- Provides personalized service and uses guest name
- Resolves service problems according to guidelines
- Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
