Beverage Server - M Bar Full Time

PENN Entertainment • Henderson, NV

72d

About The Position

At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits-such as day-one medical coverage, 401(k) matching, and annual performance bonus-may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Requirements

• 2 years beverage serving experience in a high volume bar or full service restaurant.
• High School Diploma or GED.
• Excellent communication skills.
• Ability to perform basic math.
• Skill in establishing and maintaining effective working relationships with staff and other departments.
• Full knowledge and understanding of company and department rules, policies and procedures.
• Ability to read, write, and communicate verbally in English.

Nice To Haves

• Clark County Health Card.
• Nevada Alcohol Awareness Card.

Responsibilities

• Provides prompt, courteous service to guests while maintaining a friendly and pleasant atmosphere at the bar or in the casino area.
• Provides quality service to both internal and external guests, specifically maintaining established quality standards for timely food and beverage.
• Follows company standards of hospitality by making eye contact with every guest, smiling and offering a warm and friendly greeting.
• Adheres to the 1/3/5 rule for guest interaction.
• Places order with bartender, inspects order for quality, collects and adds appropriate garnish, places on tray and serves to patrons.
• Demonstrates power to solve guest problems by assisting the guest and alerting the supervisor of any complaints.
• Asks politely for the identification of any guest who appears to be under the age of 30.
• Clears tables and straightens all guest areas after each beverage is served.
• Upsells and suggestively sells menu items, specials and beverages at all times.
• Makes every effort to learn guest names and uses names in conversation.
• Performs prep tasks when not serving guests by helping to stock items or clean work areas.
• Enforces customer limit regulations in a firm and courteous manner.
• Maintains company-issue uniform in good condition and reports to work in authorized uniform.
• Must provide courteous and friendly service to all guests and staff.
• Performs related work as requested.

Benefits

• Day-one medical coverage.
• 401(k) matching.
• Annual performance bonus.
• Wellness programs.

What This Job Offers

• Job Type: Full-time
• Industry: Amusement, Gambling, and Recreation Industries
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees