Beverage Server Lead

Wildhorse Resort & Casino • Pendleton, OR

2d • $16 - $21

About The Position

Provides beverage service and/or food service to guests on the gaming floor in
an efficient and friendly manner ensuring guest satisfaction.

Requirements

• Six (6) months of experience in the customer service/hospitality industry.
• Possess or obtain a Food Handler Certification and an OLCC card within 30 days of employment, with permit application submitted by first day of employment.
• POS and cash handling experience.
• Basic mathematical skills.
• Effective communication skills - provide instruction, respond to questions, and have exceptional interpersonal skills and abilities.
• Stand and/or walk for long periods; perform repetitive motions with arms, elbows, wrists, hands, and fingers; bend, lift, and maneuver 50 lbs.; and have good visual and auditory acuity to respond.
• Work a flexible schedule - weekends, holidays, and special events.
• Exhibits a professional demeanor through appearance and by maintaining a positive attitude toward all employees and guests.
• Requires a High-Security Gaming License clearance.
• Must be at least 21 years of age.

Responsibilities

• Ensures customer satisfaction and casino play through prompt, efficient, and friendly service placing customers' needs first.
• Greets each customer, politely offering alcoholic or non-alcoholic drinks or taking food service orders.
• Retrieves drink orders from the beverage stations or bar areas and promptly delivers them to customers.
• Promptly takes beverage and/or food orders, accepts payment for item(s), and processes payment as outlined.
• Ensures that beverage/food order is accurate and promptly delivered to the guest.
• Makes continual rounds throughout the gaming areas to maintain food and beverage service.
• Ensures that all foodstuff is handled healthfully, always following the guidelines of the food handler’s training. Maintains a neat, clean gaming area, by removing used food/beverage containers promptly.
• Maintains a neat, clean gaming area by promptly removing used food/beverage containers.
• Promotes internal guest service standards through courteous and respectful behavior.
• Constantly maintains a clean, efficient work area, wiping spills, replenishing condiments, and when able, assisting with service and maintenance of beverage stations.
• Complies with regulatory laws, PP&P, OLCC regulations, department policy and procedures, safety codes, etc.
• Promotes a clean, safe, and healthy work environment for employees and guests. Promptly reports all concerns to the Supervisor.
• Ensures that the operation of equipment, tools, and materials is handled safely.
• Other related duties as assigned.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees