Beverage Equipment Field Service Specialist

Farmer Bros. USA-posted 12 days ago
Full-time • Entry Level
Fargo, ND
1,001-5,000 employees
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Join Revive™ Service & Restoration as a Beverage Equipment Field Service Specialist At Farmer Brothers, our Revive™ Service & Restoration team installs, maintains, and restores coffee and tea brewing systems for customers who count on perfectly brewed beverages every day. Picture your morning: you review your route, load the right parts, and head out to support cafes, restaurants, and workplaces across your territory. You troubleshoot a brewer that won’t heat, swap a valve on a dispenser, and close out each call with meticulous notes so the next visit is seamless.

  • Travel within your assigned region to install, repair, remove, and commission commercial coffee and beverage dispensing equipment.
  • Handle both scheduled and unscheduled work: preventative maintenance, emergency service calls, site surveys, and new installations.
  • Rotate through after-hours on-call duty, including weekends, to support customers when it matters most.
  • Manage your vehicle stock: maintain correct spare parts levels and reorder within replenishment guidelines.
  • Document everything: complete call closures, record accurate details of work performed and time spent, finalize invoices, and capture customer signatures.
  • Collaborate on project planning: help schedule and execute equipment rollouts and installations.
  • Communicate clearly and promptly with customers and internal teams; relay customer feedback and requests to management or other departments.
  • Honor service level agreements and prioritize tasks to meet expectations and timelines.
  • High school diploma or equivalent.
  • At least 3 years of mechanical/technical experience.
  • Valid driver’s license with a clean driving record.
  • Ability to travel within a 100+ mile radius of the branch location.
  • Skilled at troubleshooting and diagnosing equipment issues.
  • Ability to lift up to 60 lbs frequently.
  • Comfort handling both planned and urgent service activities, including emergency calls, PMs, surveys, and installs.
  • Strong verbal and written communication and outstanding customer service.
  • Alignment with business goals; proactive at spotting issues and opportunities.
  • Quick to learn and apply new techniques; self-aware and professional in customer settings.
  • Active listener who communicates effectively with customers and leadership.
  • Entrepreneurial mindset to identify new opportunities and help grow the business.
  • Relationship builder who earns trust and cooperation.
  • Sound business judgment and solid decision-making.
  • Independent, self-directed work style with collaborative spirit.
  • Foodservice background preferred.
  • Experience with electrical, plumbing, HVAC, or test meters preferred.
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