Beverage Cart Attendant (Part-Time)

TPC Network•San Francisco, CA

1d•Onsite

About The Position

TPC Harding Park, located in San Francisco, CA, is a highly-rated golf course that has hosted PGA TOUR events, including the 2020 PGA Championship. It is part of the TPC Network, which comprises 30 premier private, resort, and daily fee golf properties owned, operated, and licensed by the PGA TOUR. These TPCs provide rent-free venues for tournaments, support championship golf purses, increase charitable donations, and offer recreational golfers the chance to play on world-class courses. They are known for outstanding conditioning, amenities, environmental excellence, and a commitment to charitable and community-based programs. The Beverage Cart Attendant role is responsible for ensuring all guests/members receive immediate attention and that their food and beverage orders are served promptly and courteously.

Requirements

High school diploma or equivalent education
Basic knowledge of food and beverage service operational procedures as would normally be acquired through at least 6 months previous similar experience
Be 18 years old
Possess a current, active driver’s license with no current moving violations
Comply with all applicable federal, state and local safety and health regulations that would apply to this job

Responsibilities

Greet all members and guests by name whenever possible
Utilize starting reservation sheets and bag tags, as necessary
Ensure that the beverage cart is properly inventoried at the beginning and ending of every shift
Advise supervisor of any member/guest complaints so they can be immediately and professionally resolved
Attend pre-meal meetings as requested by the Food & Beverage Service Manager or Food & Beverage Director
Participate in the continuous cleaning and upkeep of the beverage carts and beverage cart storage areas
Remove trash and break down boxes
Serve only food and beverage items that meet beverage cart specifications and standards
Maintain responsibility for all beverage cart customer checks issued and immediately notify Food and Beverage Supervisor of any walk-outs
Prepare and serve beer, wine and cocktails according to specifications prescribed by standard operating procedures
Ensure that service procedures are adhered to as outlined in the TPC Brand Standards
Keep all stock prepared and ready for use on each shift, including condiments and garnishes
Handle and count cash, make accurate change and record credit cards and member charges from guests, as prescribed by standard operating procedures
Ensure compliance of operating guidelines as it relates to R.A.M. or T.I.P.S. programs, as well as operating within all State and Federal Laws, rules and regulations relating to Alcohol, Cigarette and Tobacco Division
Operate cart on cart paths avoiding at risk areas as noted on course hazard analysis
Notify supervisor of any additional hazards so they may be dealt with promptly
Maintain accountability of cash tips ensuring there be no commingling with any cash bank
Complete requisition forms for all supplies
Serve food and beverages professionally and courteously
Handle problems that might arise courteously and professionally
Verify the accuracy of prices, State and Federal taxes, tips, and other charges on all customer checks and accurately operate the Point of Sale system per the Operating Procedures Manual
Maintain responsibility for food and beverage par-stock inventory controls in the beverage cart
Maintain responsibility for food and beverage sales, expenses, and profit goals as outlined in the food and beverage operating plan/budget
Operate beverage cart in a safe and courteous manner
Complete operating and safety checklist and exception checklists for the beverage cart prior to the start of assigned shift
Responsible for rotation of inventory to ensure freshness and quality of products being served
Report any/all potential mechanical problems to Supervisor
Keep track of pace of play and notify golf shop and/or course advisors of slow-moving groups
Understand and comply with state and local liquor laws as they relate to serving liquor
Inform Director of Food & Beverage and/or general manager of any member/guest who may be intoxicated
Any member/guest who is clearly intoxicated is NOT to be served
Answer any questions regarding menu and/or menu offerings in a prompt, professional manner
Answer any questions regarding club services, club activities, course conditions, pace of play, marketing (Food and Beverage and otherwise) inquiries and other general questions regarding the facility
Redirect inquiries as needed and provide prompt replies to forwarded questions
Verify the accuracy of all charges (member and otherwise) to ensure proper posting to accounts
Obtain authorization codes on any credit card charges
Operate within established guidelines, policies, standards, and constraints as set by PGA TOUR Golf Course Properties, Inc
Special projects or other duties as assigned