Beverage Assistant Manager

PENN Entertainment • Black Hawk, CO

1d • $60,000 - $70,000

About The Position

WE’RE CHANGING ENTERTAINMENT. COME JOIN US. We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment. Click HERE to discover how we empower team members to grow, thrive, and advance in their careers. WE LOVE OUR WORK. Position is open until filled Ameristar Casino Resort Spa offers Team Members: Now hiring candidates 18 or older for all positions, including gaming licensed positions (Must be 21 or older for Beverage Server, Barback, Bartender)

Requirements

• Strong problem solving, mediation, coaching, and consulting skills.
• Excellent verbal and written communications skills.
• Knowledge of applicable federal, state, and local regulations.
• Fully Competent in Microsoft Office
• Ability to develop and sustain productive Guest relationships.
• Ability to train, mentor, and develop hourly Team Members
• High organizational skills and ability to complete several ongoing activities, projects, or assignments to meet deadlines.
• Ability to demonstrate a high level of energy and enthusiasm.
• Ability to work independently and as part of a team with a high degree of honesty and candor.
• Ability to adhere to, interpret, and explain company policies and procedures to others, including but not limited to attendance, appearance, safety, and security policies.
• Ability to accept direction and coaching from supervisors and adjust behaviors accordingly.
• Ability to obtain support for ideas and actions from direct reports, peers, or supervisors to accomplish a task or goal.
• High school diploma or certificate from educational institute preferred.
• Minimum of two (2) years’ experience in beverage.
• Minimum of one (1) year of supervisory experience.
• Must be able to obtain and maintain a Colorado Support Gaming License.

Responsibilities

• Adhere to all Guest Service standards for the position.
• Strategically train and develop for succession hourly Team Members
• Supervise all aspects of employee relations including, but not limited to, hiring, coaching, mediating, recognizing, and evaluating hourly Team Members
• Resolve beverage quality and service opportunities; communicate with appropriate Team Members and leaders on Guest feedback.
• Implements, adheres, and monitors all department and property policies and procedures including but not limited to standards of conduct, attendance, appearance, cash handling, confidentiality, safety, signature sequence of service, and sanitation.
• Maintain the morale of the department through open communication and teamwork by deploying targeted communication strategies that inform and build support.
• Interact with Guests and Team Members by maintaining a visible presence in Guest areas during peak business periods.
• Comply with all training initiatives including, but not limited to, attendance of all required participants, ongoing assessment of individual or department performance, and follow-up.
• Manage all financial operating expenses including, but not limited to, budget, P&L, labor costs, controllables, and cost of goods.
• Analyze and recognize any deficiencies or problem areas and provide corrective action to accomplish desired results.
• Adjust or balance the size of staff to control labor costs without sacrificing Guest service.
• Work with all departments to successfully execute Ameristar strategies to maximize efficiencies, improve the Guest, and Team Member experience.
• Perform all administrative duties as required to successfully manage the department.
• Ensure accountability for all compliance issues, regulations, laws, and health requirements related to food and beverage operations.

Benefits

• Health Benefits Insurance package effective Day 1: Medical, Dental, Vision, Life, and Short-Term Disability for FT team members
• Discounted Casino bus tickets
• Discounted RTD EcoPass
• Hot meal served by the Leadership Team once a month
• 20% Discount for Starbucks, Ara Spa, and all food outlets
• 100% Colorado Gaming License reimbursement after 90 days of employment
• Hotel discounts available at all 43 PENN properties, plus discounts on goods and services
• Education reimbursement program and Annual Scholarship Program
• Career development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED