Bev & Food Outlet Manager

The Hedreen Hotel Employer • Seattle, WA

5d

About The Position

We are seeking an enthusiastic, highly organized, outlet manager to oversee and participate in all aspects of guest service in The Fig & the Judge Restaurant, the Club Lounge and our lobby bar The 515, so as to ensure a quality experience at all levels. He/she acts as a conduit for staff concerns, as well as being supportive of management decisions.  He/she also ensures that staff are trained to consistently pay rigorous attention to details and provide professional service at all times. This position reports to the Director of Beverage & Food, and the primary responsibilities are listed below, to include but are not limited to the following:

Requirements

• High school diploma/equivalent or College degree preferred, but not required
• Excellent leadership, communication, organizational and time management skills
• Ability to utilize basic computer systems and applications to include Microsoft Word and Excel
• Ability to multi-task, delegate, mentor, train and implement corrective action if necessary with subordinates
• Prior hotel experience preferred by not required. Marriott Hotel experience, is helpful but not essential
• Prior restaurant experience, preferably in hotels, helpful
• Must have WA state Food Worker Card or the ability to obtain one within 14 days from the date of hire
• Must have WA state Mandatory Alcohol Service Training (MAST) permit or the ability to obtain one within 60 days from the date of hire
• Must have a ServSafe Manager Certification or the ability to obtain one within 14 days from the date of hire

Responsibilities

• Serve as an active presence in the areas of responsibility to ensure maximum service at all times to all guests
• Demonstrate knowledge of all menu items, ingredients and preparation. Be familiar with all beverage products and have a working knowledge of standard bar operations
• Conduct daily Savvy Service meeting to keep staff aware of daily specials, special care guests, updated service standards and to answer any questions
• Assist in preparing daily requisitions, labor reports and schedules.  Attend staff meetings and monitor cash out procedures with the manager
• Ensures the highest quality level of food and beverage services related to the operations of Restaurant Services are properly executed
• Develop departmental programs that result in high sales and consistent up-selling of premium products
• Know and actively practice the hotel’s emergency procedures and loss prevention guidelines
• Develop a working knowledge of budget matters and take a hands-on approach to achieving budgeted average check, food and beverage costs, labor and profit percent
• Perform special projects as requested
• Maintain a high level of professional appearance, demeanor, ethics and image of self and subordinates
• Ensure professional development of self and subordinates
• Communicate effectively between departments, with the Restaurant Service Manager and the General Manager within the area of responsibility
• Maintain a fair wage and salary administration in the department in accordance with company policy
• Conduct and/or attend regular department level meetings
• Recruit, hire and schedule employees to fairly and efficiently meet the needs of the department
• Direct and coordinate the activities of all assigned personnel
• Implement and support company operating policies, procedures and standards
• Ensure that all employees are properly onboarded and trained into the department and their job
• Maintain positive employee relations in a supportive environment
• Operate in compliance with local, state and federal laws and regulations to ensure a legal and harassment-free workplace
• Assign and review the job descriptions and the job performance of subordinates
• Uphold and exercise proper safety practices for employees and guests throughout the hotel
• Assist in the maintenance of proper emergency and security procedures

Benefits

• Medical/Dental/Vision after 30 days of employment with free Back + Joint Care Program
• Free Short-Term Disability (up to $2K/week) & Free Long-Term Disability (up to $10K/month) after 30 days of employment
• Free Basic Life Insurance + Accidental Death & Dismemberment (AD&D) Plan after 30 days of employment (1.5 times of annual salary)
• Paytient Healthcare Spending
• 401k after 30 days of employment with company match (100% of salary deferrals up to the first 3% and 50% of salary deferrals on next 2%)
• Generous Paid Time Off (PTO) Plan (accrue from day one, use on 91st day of employment, about 19 days in the 1st year)
• Voluntary Life + Accidental Death & Dismemberment (AD&D) Plan
• Free Employee Assistance Program (EAP)
• Travel Assistance Program
• Bonus eligibility for annual bonus program up to 10% of annual salary
• Company provided iPhone
• Hotel discounts at 10,000+ global destinations (nightly rates as low as $45)
• Parking:  Discounted parking in hotel garage ($7/day or $140 monthly pass)
• 50% subsidy for public transportation expenses
• Referral program of $250 per successfully referred new hire
• Complimentary cafeteria meals
• Monthly employee appreciation events
• Employee Exercise Room
• Community Service Events

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED