Beta Program Manager

Trimble • Westminster, CO

69d • $92,750 - $122,960

About The Position

The Beta Program Manager is a strategic and hands-on leader responsible for the planning, execution, and management of beta testing programs for new or updated products for Trimble's civil construction division. This role serves as the central point of contact between the product team and external beta testers, ensuring that valuable feedback is collected, analyzed, and integrated into the product development cycle. The manager is a key advocate for the user and plays a critical role in shaping the final product, its successful launch, and overall customer satisfaction.

Requirements

• Bachelor's degree in a related field (e.g., Business, Marketing, Computer Science, etc.) or equivalent practical experience.
• Proven experience in program management, project management, or a similar customer-facing role, preferably in a technology or software company.
• Strong understanding of the software development lifecycle (SDLC) and product development process.
• Excellent written and verbal communication skills with the ability to articulate complex concepts to both technical and non-technical audiences.
• Experience with community management or building and engaging online communities.
• Strong analytical skills with the ability to collect, analyze, and synthesize data from various sources.
• Exceptional organizational skills and the ability to manage multiple projects simultaneously.

Nice To Haves

• Experience with beta management tools, project management software (e.g., Jira), and data analysis platforms (e.g., Tableau) is a plus.
• A passion for technology and a deep empathy for the user experience.

Responsibilities

• Collaborate with product managers, engineers, and designers to define the goals, scope, and success metrics for the beta program.
• Develop a comprehensive beta program plan, including timelines, participant recruitment strategies, communication plans, and feedback collection methodologies.
• Identify and define key testing scenarios and user journeys for the beta program.
• Design and execute strategies to recruit a diverse and representative group of beta testers, targeting specific user personas and demographics.
• Manage the selection, onboarding, and offboarding of beta participants.
• Create and foster a highly engaged and collaborative beta community, ensuring consistent participation and feedback.
• Actively communicate with testers, providing regular updates, addressing questions, and moderating community forums.
• Implement and manage tools for collecting feedback from testers (e.g., surveys, forums, bug tracking systems).
• Regularly monitor and triage incoming feedback, identifying key issues, trends, and feature requests.
• Synthesize qualitative and quantitative feedback into actionable insights and reports for the product and engineering teams.
• Present findings and data-driven recommendations to key stakeholders and leadership to influence product decisions.
• Serve as the primary liaison between the beta community and internal teams, including Product, Engineering, QA, Marketing, and Customer Support.
• Champion the voice of the customer within the organization, advocating for their needs and priorities.
• Work closely with the QA team to validate reported bugs and with the engineering team to ensure issues are prioritized and addressed.
• Manage the logistics of the beta program, including the distribution and recovery of pre-release hardware or software.
• Continuously evaluate and improve the beta program's processes, tools, and overall effectiveness.
• Ensure all program activities comply with company policies and security protocols, especially for confidential pre-release products.

Benefits

• Medical, Dental, Vision, Life, Disability insurance.
• Time off plans and retirement plans.
• Tax savings plans for health, dependent care, and commuter expenses.
• Paid Parental Leave.
• Employee Stock Purchase Plan.

What This Job Offers

• Job Type: Full-time
• Industry: Publishing Industries
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees