BestDrive Operations Supervisor
About The Position
The Operations Supervisor is responsible for supporting day-to-day operational execution, compliance, and performance across assigned store and plant locations. This role focuses on implementation, oversight, and follow-through of established operational processes, safety standards, and corporate initiatives as directed by the National Operations Manager. The Operations Supervisor serves as a field execution partner, ensuring consistency, compliance, and operational discipline across locations. This position does not hold regional P&L ownership or strategic authority, but instead ensures that operational standards and directives are executed effectively at the store and plant level.
Requirements
- Bachelor’s degree in Operations, Business, or related field preferred (or equivalent experience)
- 3–5 years of operational or field leadership experience in a multi-location environment
- Strong understanding of operational workflows, compliance, and safety standards
- Ability to monitor performance metrics and identify operational gaps
- Strong communication, follow-up, and organizational skills
- Ability to travel to assigned locations as required
Responsibilities
- Support the execution of operational standards, policies, and procedures across assigned stores and plants.
- Monitor day-to-day operational performance and productivity, identifying gaps and escalating concerns to the National Operations Manager.
- Conduct regular site visits to observe operations, review performance metrics, and reinforce standard operating procedures.
- Assist Store and Plant Managers with corrective action implementation related to operational deficiencies.
- Reinforce compliance with company policies, safety programs, and operational guidelines.
- Ensure operational and safety incidents are properly documented and reported in accordance with company procedures.
- Participate in internal audits, safety reviews, and compliance checks as directed.
- Escalate compliance risks or repeat issues to the National Operations Manager.
- Track and monitor key operational KPIs and productivity metrics.
- Support benchmarking of store and plant performance against company standards.
- Provide observations, insights, and operational feedback to the National Operations Manager.
- Assist in identifying operational inefficiencies and opportunities for process improvement.
- Support Store and Plant Managers with operational onboarding, training reinforcement, and staffing readiness.
- Assist in ensuring operational personnel are properly trained on equipment, processes, and safety expectations.
- Provide temporary operational support or coverage when Store or Plant Managers are on PTO or extended leave, as directed.
- Support Store and Plant Managers in identifying equipment, vehicle, and facility needs.
- Assist in monitoring proper use, maintenance, and readiness of operational assets.
- Escalate equipment or fleet-related issues that impact safety or productivity.
- Act as a liaison between the National Operations Manager and store/plant leadership to ensure corporate initiatives are clearly communicated and executed.
- Reinforce standardized processes and operational changes across locations.
- Support change implementation through consistent follow-up and on-site reinforcement.
Benefits
- Paid Time Off
- Employee Discounts, including tire discounts
- Employer 401(k) Match
- Diverse & Inclusive Work Environment
- Employee Assistance Program
- Future Growth Opportunities
- And more benefits that come with working for a global industry leader!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
