BESS Senior Regional Field Service Manager - Central US Region
About The Position
The Senior Regional Field Service Manager – Central Region US leads field operations across multiple states, overseeing teams of Field Service Technicians, Engineers, Site Service Managers, and regional service partners. This role ensures safe, reliable, and efficient operation and maintenance (O&M) of utility‑scale BESS sites while driving regional performance, operational consistency, service readiness, and customer satisfaction. This senior‑level leader is accountable for operational execution, regional financial service P&L, workforce planning, field service technician and engineers development, performance KPIs, readiness for new asset turnover, and improvement of service delivery processes within the Central Region. The role partners closely with Finance, Service Engineering, Centralized Service Operations, Warranty, Commercial Service, and other internal and external stakeholders to strengthen both field execution and service quality within service financial goals.
Requirements
- Leadership experience managing technical field service teams.
- Strong understanding of BESS or similar utility‑scale/mission‑critical systems.
- Advanced troubleshooting skills and ability to interpret electrical and controls documentation.
- Excellent communication and customer relationship skills.
- Experience with CMMS platforms and structured service tools.
- Strong organizational skills, KPI management, and documentation discipline.
- Lean/structured problem‑solving background.
- Proficiency in Excel, Power BI (preferred), PowerPoint, and digital workflows.
- Bachelor’s degree in Electrical, Mechanical, Energy Engineering, or equivalent.
- 7–10+ years in field service or power/renewable operations; at least 5 years managing field teams.
- Valid driver’s license and ability to travel frequently within the Central Region.
Nice To Haves
- Operational Excellence & Quality Assurance
- Ensure consistent application of service procedures, troubleshooting guides, and job plans.
- Oversee quality of field execution, documentation, and site readiness.
- Support internal audits, corrective actions, and process validation.
- Experience with utility‑scale or BESS environments strongly preferred.
Responsibilities
- Regional Service Operations Leadership
- Team Leadership, Workforce Development & Staffing
- Performance, Safety & Compliance Management
- Regional Financial Performance & P&L Management
- Operational Rhythm & Cross‑Functional Collaboration
- Process, Tools & Continuous Improvement
- Customer, Vendor & Stakeholder Engagement
- Operational Excellence & Quality Assurance
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
