Berkshire Receptionists FL - Customer Success Account Specialist

Berkshire Receptionists • Margate, FL

436d • $44,990 - $45,000

About The Position

The Customer Success Account Specialist at Berkshire Receptionists is a pivotal role focused on managing and nurturing client relationships, particularly within the Legal Industry. This position emphasizes proactive engagement with clients to ensure their needs are met and expectations are exceeded, contributing to overall client satisfaction and growth. The specialist will collaborate closely with the Operations Manager to enhance service offerings and resolve any client concerns, all while maintaining a strong commitment to professionalism and adaptability.

Requirements

• Minimum of 5 years of experience in customer service, with a minimum of 2 years of experience in client relationship management.
• Bachelor's Degree in Business Management or related field.
• Excellent communication skills, with the ability to effectively manage relationships.
• Thrive in a fast-paced environment and tackle opportunities with strong problem-solving and decision-making skills.
• Ability to work independently, organize, and manage multiple tasks and priorities.
• Proficiency in Windows applications, Web applications, MS Office, Google Docs, and other modern business applications.
• Dependability and flexibility are key.

Nice To Haves

• Experience in the Legal Industry is a plus.
• Familiarity with customer relationship management software.

Responsibilities

• Nurture and maintain client relationships in the Legal Industry, ensuring their needs are met and expectations are surpassed.
• Direct ownership of client accounts, with consistent proactive communication and updates, along with reactive client support as needed.
• Target KPI's in CSAT Client Satisfaction, NPS, and overall client growth of the Legal Industry.
• Work closely and collaborate with the Operations Manager to guarantee client satisfaction and calibrate on resolving any concerns or issues.
• Engage in strategic planning sessions to enhance our service offerings and elevate client experiences.

Benefits

• Paid training
• Dental insurance
• Paid time off
• Employee assistance program
• Vision insurance
• Gym membership reimbursement
• Childcare reimbursement up to $375 a month
• Company sponsored snacks
• Reward and Recognition platform

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree